HASAN ALI
Houston
Summary
Highly focused mechatronic engineer with expertise in technical diagnosis and troubleshooting. Facilitates productivity across departments through attentive and prompt technical service. Proficient in training end-users on new software and keeping hardware and software up-to-date.
Overview
11
11
years of professional experience
Work History
Technical Support Analyst
Energy Robotics
Houston, TX
01.2026 - Current
- Provided technical support for robotic systems across global customers (Europe, APAC, Middle East) in a 24/7 support model
- Acted as primary support during evening shift, ensuring system uptime and resolving customer issues in real time
- Troubleshot system and network issues using Linux CLI, logs, and remote access (SSH)
- Managed support requests via tickets and chat, maintaining timely resolution and service quality
- Created and maintained documentation, including troubleshooting guides and knowledge base articles
- Identified recurring issues and worked with internal teams to improve system performance and support processes
Field Application Engineer & Support Lead
Milvus Robotics
Ankara, Turkey
11.2021 - 12.2025
- Effectively coordinated technician and engineering teams, providing prompt, appropriate responses to IT faults and issues
- Closely monitored systems performance, delivering preventative maintenance and servicing to ensure operational readiness
- Provided remote IT services support to international teams, responding quickly to incidents with clear resolutions
- Handling new customer demo introducing our AMR robots working on their site, inside or outside Turkey
- Configure and monitor operations and mission planning in the user interface (Milvus fleet manager)
- Ability to work and manage the operations of the AMR with the best traffic management solutions
- Providing customers with a powerful and secure application programming interface (API) to make it a straightforward task to integrate WMS and ERP systems with AMR robots
- Supporting customers with answering questions, solving issues, and troubleshooting problems that may cause delays in operation
- Traveling inside and outside Turkey for new customers' project installation and integration of the AMR in their facility
- Configuring AMR robots network to the customer's server, and make sure they're connected and ready for operation.
Technical Support Specialist
SparkLink Sdn.Bhd
Selangor, Malaysia
01.2021 - 04.2021
- Maintained servers and systems to keep networks fully operational during peak periods
- Patched software and installed new versions to eliminate security problems and protect data
- Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes
- Test the company's system to the devices and configure it upon the client's requirements
- Install devices in the client's field.
Information Technology Support Engineer
Alhani Trade Sdn Bhd
Selangor, Malaysia
07.2020 - 12.2020
- Improved customer service by assisting in the enhancement of the company's technical support process
- Assisted client stakeholders by collaborating with the support team to explain, troubleshoot, and resolve emergent technical issues
- Negotiated with vendors to purchase replacement hardware and software products and sought advice to resolve more complex issues
- Communicated with users by telephone to determine the problems they were facing, and gave instructions for testing solutions to find the causes of the issues
- Troubleshoot computer malfunctions by disassembling computer systems to find resolutions.
English Teacher
FLY Institute
Sana'a, Yemen
03.2015 - 05.2015
- Created lesson plans that combined discipline in Basic A and B English with other measures to increase student's ability to concentrate and participate in class to make students accountable for their own progress.
Teacher Assistant
FLI Institution
SANA'A, Yemen
12.2014 - 02.2015
- Provided students with clear classroom rules and rewarded them for positive attitudes and behavior
- Generated and applied appropriate curriculum teaching lessons for various learning styles
- Worked in the exam preparation office and as a substitute teacher when it's required.
Education
Bachelor of Science - Mechatronic Engineering
Asia Pacific University of Technology & Innovation (APU)
Kuala Lumpur, KL, Malaysia07-2020
High School Diploma - undefined
Thu-Raidan High School
Sana’a, Yemen01-2014
Skills
- Software installation
- Technical troubleshooting
- Performance testing
- Repair hardware
- Networking
- Linux operation system
- Problem-solving
- Creative thinking
- Helpdesk operations
- Windows Operating System
- Data analysis
- Remote technical support
- Hardware configuration
- Application installations
- Technical issue analysis
- System diagnostics
- Data collection monitoring
- Ticket support system management
Accomplishments
- EVENT ORGANISER, World of Robotics Sdn.Bhd, Kuala Lumpur, Malaysia Nov 2017
- EVENT ORGANISER, World of Robotics Sdn.Bhd, Kuala Lumpur, Malaysia Nov 2018
- INTERNET-OF-THINGS IOT TRAINING, Infotech, Kuala Lumpur, Malaysia Apr 2019
- IOT HANDS-ON WORKSHOP, APIIT Corporate Training Center, Kuala Lumpur, Malaysia October 2018
- RESEARCH WORK, MIGHT Agency, Putra Jaya, Malaysia May 2018
Languages
Arabic
English
Turkish
Interests
Swimming, Basketball, Football, Travelling, Boxing
Internship
Electrical and Electronics Technician, 02/2019, 07/2019, Skymics Sdn Bhd, Kuala Lumpur, Malaysia, Followed company standards in the completion of all repairs and maintenance tasks., Minimized machinery downtime and improved productivity by supervising machine tooling changeovers, setting up machinery properly, and making necessary repairs., All metal components including plates, structural sensors, and circuits were cut, fit, and welded as required., Reported to supervisor regarding job progress and materials required.
Timeline
Technical Support Analyst
Energy Robotics
01.2026 - Current
Field Application Engineer & Support Lead
Milvus Robotics
11.2021 - 12.2025
Technical Support Specialist
SparkLink Sdn.Bhd
01.2021 - 04.2021
Information Technology Support Engineer
Alhani Trade Sdn Bhd
07.2020 - 12.2020
English Teacher
FLY Institute
03.2015 - 05.2015
Teacher Assistant
FLI Institution
12.2014 - 02.2015
High School Diploma - undefined
Thu-Raidan High School
Bachelor of Science - Mechatronic Engineering
Asia Pacific University of Technology & Innovation (APU)