HASAN AVNA
Westwood,NJ
Summary
Accomplished Hotel Manager with a proven track record at AVNA OTEL, adept in guest services management and interpersonal communications. Spearheaded marketing strategies, enhancing hotel visibility and guest satisfaction. Excelled in staff training, elevating service standards. Negotiated with vendors, securing cost-effective contracts, and led teams to achieve notable guest relations management.
Hospitality professional prepared for advancing hotel operations and guest services. Extensive experience managing hotel activities, improving service quality, and leading teams to achieve goals. Known for fostering collaborative environments and adapting to dynamic situations. Expertise in staff training and guest relations.
Experienced with managing hotel operations and elevating guest experiences. Utilizes leadership skills to guide teams and enhance service quality. Knowledge of effective staff training and conflict resolution strategies.
Experienced hospitality professional prepared for management roles. Proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results. Skills include staff management, budget oversight, and strategic planning. Reliable and flexible with changing needs in fast-paced environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hotel Manager
AVNA OTEL OTO.TUR.TIC.LTD.STI
01.2012 - 09.2021
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
Sommelier
Celebrity Cruises
03.2007 - 09.2010
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
Server
Celebrity Cruises
10.2002 - 09.2007
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
TOURISM AND HOTEL VOCATIONAL HIGH SCHOOL
TEKIRDAG 06-1999
Skills
- Guest services management
- Staff scheduling
- Interpersonal communications
- Staff training
- Cash handling
- Guest relations management
- Guest complaint resolution
Certification
LE CORDON BLEU COLEGUE OF CULINARY ARTS INTERMEDIATE SOMMELIER CERTIFICATION/USA SOMMELIER ASSCO.INC.ABDD
LE CORDON BLEU COLLEGUE OG CULINARY ARTS INTRODUCTORY SOMMELIER CERIFICATION /USA SOMMELIER ASSC.INC.ABD
SERVICE AWARD CERTIFICATE this is 5 years award id proudly present to me being a true ambassador of celebrity cruises lines and excellent continuous service
Languages
English
Professional Working
Timeline
Hotel Manager
AVNA OTEL OTO.TUR.TIC.LTD.STI
01.2012 - 09.2021
Sommelier
Celebrity Cruises
03.2007 - 09.2010
Server
Celebrity Cruises
10.2002 - 09.2007
LE CORDON BLEU COLEGUE OF CULINARY ARTS INTERMEDIATE SOMMELIER CERTIFICATION/USA SOMMELIER ASSCO.INC.ABDD
LE CORDON BLEU COLLEGUE OG CULINARY ARTS INTRODUCTORY SOMMELIER CERIFICATION /USA SOMMELIER ASSC.INC.ABD
SERVICE AWARD CERTIFICATE this is 5 years award id proudly present to me being a true ambassador of celebrity cruises lines and excellent continuous service
High School Diploma -
TOURISM AND HOTEL VOCATIONAL HIGH SCHOOL
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