Akiiki (Hasan) Carter II
Lithonia,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Supervisor
Piedmont Driving Club
10.2020 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Bartender
Red Lobster
09.2018 - 10.2020
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Supervisor
Six Flags White Water
03.2016 - 09.2018
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Education
High School Diploma -
Tri-Cities High School
East Point, GA05.2017
Skills
- Staff Management
- Schedule Development
- Team Building
- Customer Service
- Active Listening
- Time Management
- Organizational Skills
- Problem Solving
- Task Prioritization
- Leadership Abilities
- Conflict Resolution
- Critical Thinking
Timeline
Supervisor
Piedmont Driving Club
10.2020 - Current
Bartender
Red Lobster
09.2018 - 10.2020
Supervisor
Six Flags White Water
03.2016 - 09.2018
High School Diploma -
Tri-Cities High School
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