Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Hasan Mati

Brooklyn,NY

Summary

Dynamic Property Manager with a proven track record at Stillman Management, excelling in tenant relations and property maintenance. Skilled in utilizing BuildingLink software to enhance operational efficiency while fostering strong vendor partnerships. Recognized for effective communication and leadership, successfully resolving tenant issues and ensuring compliance with safety regulations.

Overview

14
14
years of professional experience

Work History

Property Manager

Stillman Management
Harrison, NY
11.2021 - Current
  • Managed tenant relationships, addressing concerns and facilitating communication.
  • Oversaw property maintenance, coordinating repairs and ensuring timely completion.
  • Conducted property inspections, identifying issues and scheduling necessary work.
  • Supervised staff, providing guidance and training on property management best practices.
  • Maintained financial records, tracking expenses and managing budgets for properties.
  • Utilized property management software to streamline operations and enhance efficiency.
  • Handled resident complaints and expedited maintenance requests.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Updated tenant and unit information to keep current in housing database.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Exercised direct supervision over property staff.
  • Built relationships with service vendors and submitted associated billing statements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Met with clients to negotiate management and service contracts.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
  • Provided guidance and support to junior team members in order to facilitate their professional development.

Residential Building Superintendent

Residential Building Superintendent
Brooklyn, USA
01.2012 - Current
  • Paint and monitor entire building according to its needs.
  • Ensure equal garbage removal and recycling pick up occurs in an efficient manner.
  • Handle the general custodial and maintenance duties of the building.
  • Maintain and repair gas boilers.
  • Perform renovations (i.e. painted, tiled, installed doors, sheetrock, cabinetry, kitchen and bathroom fixtures) to vacated apartments before new tenants arrived.

Residential Concierge

Boulevard East
Brooklyn, USA
02.2019 - 11.2021
  • Greet both residents and guests upon arrival and assisted with services and requests.
  • Consistently protect the privacy, and security of all residents and guests.
  • Track and maintain incoming packages for residents as well as outgoing shipments.
  • Carry luggage, groceries between the elevator and the street, or hailing taxis for residents and guests.
  • Monitor security cameras, building entrances, lobby traffic and alerting residents of deliveries and arriving guests.

Residential Concierge

Temp Positions
Brooklyn, USA
11.2018 - 02.2019
  • Provided professional and consistent Concierge service and front desk tasks for over 16 families/VIP guests at a luxury residential development.
  • Provided resident services such as package and dry-cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand.
  • Assisted residents with questions, maintenance requests, payment of rent or other requests.
  • Maintained an appropriate level of confidentiality regarding all residents and guests.

Doorman

Colliers International
06.2012 - 08.2018
  • Welcome guests and customers at the entrance and opening the door politely.
  • Admitted and logged in all visitors and kept track of all residents and workers currently in the building.
  • Operated service elevator and transported tenants/workers/deliveries.
  • Monitored the commercial building premises periodically throughout the day and reporting to the supervisors for possible maintenance needs.

Education

Bachelor of Arts Degree - Business Management

City University of New York, Brooklyn College
Brooklyn, NY
07-2015

Associate of Arts - Liberal Arts

Borough of Manhattan Community
01.2015

Skills

  • Effective leader
  • Property maintenance
  • Project development
  • BuildingLink
  • Customer service
  • Proficient with Microsoft Office Suite
  • Property management
  • Property inspections
  • Maintenance coordination
  • Safety compliance
  • General data protection regulation compliance
  • Effective communication
  • Vendor management
  • Tenant relations

Personal Information

Timeline

Property Manager

Stillman Management
11.2021 - Current

Residential Concierge

Boulevard East
02.2019 - 11.2021

Residential Concierge

Temp Positions
11.2018 - 02.2019

Doorman

Colliers International
06.2012 - 08.2018

Residential Building Superintendent

Residential Building Superintendent
01.2012 - Current

Bachelor of Arts Degree - Business Management

City University of New York, Brooklyn College

Associate of Arts - Liberal Arts

Borough of Manhattan Community

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Hasan Mati