HASAN MOUSSA
Baalbeck,Lebanon
Summary
Hospitality professional with over 4 years of experience in the restaurant and customer service industry. Proven track record in team supervision, customer satisfaction, and front-of-house operations. Skilled in managing daily floor activities, resolving guest issues, and maintaining high service standards. Seeking a front-desk receptionist or restaurant staff role where I can contribute strong communication and organizational skills to enhance guest experience and operational flow.
Overview
8
8
years of professional experience
Work History
Floor Manager
Fajr Al Rawshe
02.2023 - 05.2025
- Supervised and managed a team of 6 staff members across daily shifts in a busy café and restaurant
- Welcomed guests warmly on arrival and departure to ensure a pleasant dining experience
- Handled customer concerns and complaints promptly, resolving issues to maintain high satisfaction rates
- Coordinated team schedules, delegated responsibilities, and ensured smooth workflow during peak hours
- Oversaw cleanliness, table setup, and service readiness for both dine-in and takeaway orders
Waiter
Bartartine
02.2022 - 01.2023
- Greeted customers and provided menus, explained specials, and answered questions regarding the food and beverages
- Took accurate food and drink orders and entered them into POS system
- Delivered food in a timely manner and ensured all customer needs were met throughout their dining experience
- Maintained clean and organized tables, dining areas, and side stations
- Collaborated with kitchen staff and fellow servers to ensure excellent service flow
Waiter
Al Nawras Restaurant
03.2017 - 04.2018
- Assisted customers with menu selections and dietary preferences
- Took and processed food orders accurately, ensuring all items met guest expectations
- Managed table setups, cleaned stations, and helped with closing duties
- Provided attentive service to ensure guest satisfaction in a busy, high-volume environment
Skills
- Customer Service & Complaint Resolution
- Team Leadership & Staff Coordination
- Restaurant Floor Management
- Order Taking & Table Service
- Guest Reception & Hospitality
- Communication & Interpersonal Skills
- Multitasking in Fast-paced Environments
- Cleanliness & Hygiene Compliance
- Front Desk & Booking Systems
- Employee management
- Policy enforcement
Timeline
Floor Manager
Fajr Al Rawshe
02.2023 - 05.2025
Waiter
Bartartine
02.2022 - 01.2023
Waiter
Al Nawras Restaurant
03.2017 - 04.2018
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