HASANAIN KADHIM

Lead global service contracts and paid services operations supporting customers, distributors, and business partners across North America, Europe, Asia-Pacific, Australia, and the Middle East.

• Direct global service operations, contract governance, forecasting, invoicing, revenue management, and customer support programs.
• Partner with executive leadership to develop operational strategies that improve profitability, customer retention, forecasting accuracy, and service delivery effectiveness.
• Lead cross-functional collaboration across finance, sales, service, engineering, operations, and executive leadership teams.
• Developed and implemented operational improvements that enhanced customer experience while reducing administrative burden and operational costs.
• Drive business process transformation initiatives that improve efficiency, accountability, scalability, and organizational performance.
• Provide operational reporting, business analysis, and performance metrics to support strategic planning and decision-making.
• Support organizational compliance, governance, and operational risk management initiatives.

• Managed site operations, logistics activities, vendor coordination, and operational support functions for a global life sciences organization.
• Developed and implemented standard operating procedures and process improvement initiatives that improved operational performance.
• Led quality and efficiency projects focused on reducing processing times and improving service delivery.
• Reduced inspection cycle time by over 50% while maintaining high quality standards.
• Implemented logistics improvements that eliminated recurring order delays and increased customer satisfaction.

• Coordinated domestic and international logistics operations for a global freight and transportation organization.
• Managed customer accounts, shipment tracking, invoicing support, and operational issue resolution.
• Worked closely with operations, sales, and customer service teams to ensure timely and accurate service delivery.
• Contributed to significant improvements in customer satisfaction, operational efficiency, and revenue performance.
• Supported CRM optimization and customer account management initiatives that helped expand business opportunities.

• Provided operational leadership and program oversight for humanitarian and development activities across 10 offices throughout Iraq.
• Managed operational coordination across finance, procurement, logistics, administration, human resources, security, and program teams.
• Reviewed procurement requests, purchasing activities, vendor engagements, and operational expenditures to ensure compliance with organizational and donor requirements.
• Monitored program budgets, spending trends, and resource utilization to support effective financial stewardship and accountability.
• Coordinated operational support for more than 80 personnel across multiple geographic locations.
• Supported workforce planning, recruitment, onboarding, training, payroll coordination, and staff development initiatives.
• Managed travel coordination, logistics planning, office operations, and administrative support functions.
• Participated in management reviews, operational planning, performance monitoring, and organizational decision-making processes.
• Strengthened internal controls, reporting practices, and operational procedures across multiple field offices.
• Collaborated with government agencies, community leaders, international organizations, and local stakeholders to support successful program implementation.

• Led monitoring and evaluation activities supporting donor-funded humanitarian and development programs.
• Developed performance indicators, monitoring plans, reporting systems, and accountability frameworks.
• Conducted field monitoring visits, compliance reviews, and program assessments.
• Produced analytical reports and recommendations to improve operational effectiveness and program performance.
• Supported results-based management practices through data-driven decision-making and performance measurement.

• Managed program databases and information management systems supporting humanitarian operations.
• Supported reporting requirements for UNHCR and other donor-funded programs.
• Conducted data analysis, quality assurance reviews, and performance reporting.
• Maintained data integrity, database security, and backup procedures.
• Provided translation and reporting support in both Arabic and English.

• Managed engineering and infrastructure projects supporting public and private sector clients.
• Coordinated project planning, procurement activities, vendor management, budgeting, invoicing, and reporting.
• Supported delivery of a government infrastructure project valued at more than $40 million.
• Collaborated with engineers, contractors, suppliers, and client representatives to ensure achievement of project objectives.
• Prepared project status reports, procurement documentation, bills of materials, and operational updates for senior stakeholders.