Haseeb Goraya
King of Prussia,PA
Summary
Fueled by a passion for engineering and technology, I bring over 5 years of experience in field service, quality assurance & client relations. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. I excel in commissioning, maintenance, and troubleshooting complex systems, consistently delivering projects on time and within budget. Known for my adaptability and quick learning ability, I thrive in dynamic environments, contributing to innovation and operational excellence. I have a proven ability to work cross-departmentally and collaborate effectively with diverse teams, enhancing team performance and delivering high-quality technical support to meet organizational goals and exceed client expectations.
Overview
7
7
years of professional experience
Work History
Service Engineer
Technology Service Professionals
King of Prussia, Pennsylvania
11.2024 - Current
- Provided onsite technical support, maintenance, and troubleshooting for automated medication dispensing and pharmacy management systems across healthcare facilities.
- Collaborated with pharmacy directors, assistant directors, pharmacists, and technicians to ensure optimal equipment performance and integration into clinical workflows.
- Maintained detailed service records and provided actionable feedback to improve system reliability and user satisfaction.
Expansion & Infrastructure Technician
Bicycle Transit Systems
Philadelphia, PA
04.2021 - 08.2024
- Engineered and optimized a streamlined installation process, significantly enhancing productivity and efficiency.
- Installed over 150 stations cumulatively, consistently exceeding annual targets and achieving a 154.17% installation rate in 2023 by completing 74 stations against a goal of 48.
- Maintained and ensured the operational reliability of existing stations, performing regular system checks and troubleshooting issues to keep them fully functional.
- Worked cross-functionally with various teams to support special projects and prepare the company for peak ridership seasons, contributing to overall operational readiness.
- Achieved and maintained productivity levels above 100% despite working only 80% of standard hours due to Reduced Hour Work Week.
- Proactively resolved operational issues in collaboration with team members, contributing to smooth business operations and minimizing downtime.
- Managed accurate records of installations and service activities, including equipment and parts used, to ensure precise inventory management and operational transparency.
Assistant Manager
Perfume Palace
Willow Grove, PA
01.2021 - 02.2022
- Led a team of 7+ associates in achieving sales and customer service targets, fostering a positive work environment.
- Organized schedules, workflows, and shift coverage to meet business demands.
- Maintained inventory accuracy through stock counting and reconciliation using QuickBooks and Microsoft365.
- Implemented inventory control measures to manage stock, maintain costs, and meet
customer demand.
Warehouse Associate
Amazon
Norristown, PA
09.2020 - 03.2021
- Packed and labeled merchandise for loading and shipment to customers.
- Maintained clean and organized warehouse conditions to ensure smooth and efficient operation.
- Used special-purpose equipment to move boxes, containers, and pallets to meet production targets.
Sales Associate
Perfume Palace
Willow Grove, PA
09.2019 - 12.2020
- Worked with sales team to exceed group targets, regularly exceeding quotas by 15% or more.
- Demonstrated strong product knowledge and provided informed recommendations to customers.
- Utilized active listening and effective communication skills to understand customer needs and close sales. Built and maintained positive customer relationships to drive repeat business and positive word-of-mouth referrals.
Assistant Production Manager
Brothers Engineering Works
Gujranwala, Pakistan
02.2019 - 08.2019
- Implemented and monitored production plans and schedules to meet customer demand and delivery deadlines.
- Led a team of 5 production associates to ensure efficient operations and adherence to production schedules.
- Collaborated with cross-functional teams such as engineering, quality control, and maintenance to resolve production issues and improve processes.
- Developed and maintained effective communication and relationship with suppliers to ensure timely delivery of raw materials and components.
Graduate Engineer Trainee
Agritech Limited
Mianwali, Pakistan
12.2018 - 02.2019
- Completed rotational assignments in different departments to gain hands-on experience in field of engineering.
- Conducted regular maintenance checks on various mechanical and electrical equipment to ensure optimal performance.
- Assisted in installation and commissioning of new equipment, ensuring smooth transition into operation.
Intern
Brothers Engineering Works
Gujranwala, Pakistan
02.2018 - 09.2018
- Observed and learned about daily operations of production facility, including production processes, equipment, and personnel.
- Gained knowledge about inventory management, supply chain management, and scheduling production runs.
- Contributed to reducing production downtime by identifying and troubleshooting operational issues.
Education
Bachelor of Science - Mechanical Engineering
- Completed coursework in Machine Design, IC Engines, Thermodynamics, Fluid Mechanics, Mechanics of Materials, Finite Element Analysis, Energy Resources & Utilization, Heat & Mass Transfer and Power Plants.
No Degree - General Studies
- Completed coursework in General Biology, Inorganic Chemistry and Earth Science.
Skills
- Project management
- Strong Problem Solving
- Interpersonal Skills
- SolidWorks
- QuickBooks
- CMMS: Fiix
- Microsoft365
- Deployment Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Urdu
Punjabi
Hindi
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePaid time offPersonal development programsSoftware
CMMS: FIIX
Solidworks
ANSYS
Office 360
QuickBooks
Timeline
Service Engineer - Technology Service Professionals
11.2024 - Current
Expansion & Infrastructure Technician - Bicycle Transit Systems
04.2021 - 08.2024
Assistant Manager - Perfume Palace
01.2021 - 02.2022
Warehouse Associate - Amazon
09.2020 - 03.2021
Sales Associate - Perfume Palace
09.2019 - 12.2020
Assistant Production Manager - Brothers Engineering Works
02.2019 - 08.2019
Graduate Engineer Trainee - Agritech Limited
12.2018 - 02.2019
Intern - Brothers Engineering Works
02.2018 - 09.2018
University of Engineering And Technology, Lahore - Bachelor of Science, Mechanical Engineering
Montgomery County Community College - No Degree, General Studies
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