Summary
Overview
Work History
Education
Skills
LNGG
Hobbies and Interests
Training
Timeline
Generic
Haseeb Imtiaz

Haseeb Imtiaz

La'ie,Punjab

Summary

Dedicated professional with a passion for utilizing education to drive corporate development in multinational or professionally managed organizations. Blend of talent, responsibility, and dedication. Striving for personal and professional growth. Seeking career-oriented position that values these qualities and offers advancement opportunities.

Overview

2026
2026
years of professional experience

Work History

Bank Islami Pakistan Limited
  • The position is responsible for providing value added services, accurately, efficiently and within the established turnaround time. Ensure that all transactions are effected with appropriate approval. I am accountable for implementing approved policies, procedures and controls and will ensure satisfactory audit ratings. Document and standardize procedures in line with Bank’s policy which would cover all necessary information including Service Delivery Standards, their measurement, productivity statistics, and exceptions reports. Develop core competencies in staff. I am required to demonstrate proactive approach in order to exceed expectations of the customer and minimize customer complaints at the same time comply with the AML & KYC guidelines
  • Supervise and provide professional guidance to the following departments.
  • Cash and Clearing Departments .
  • Account Opening / Closing/Dormant Activation/ Amendment & update Customer Information.
  • Local and Foreign Remittances
  • Checking and .
  • Clean and Documentary Collections
  • Branch Administration and Accounts
  • My key responsibilities included
  • Approve and sign all the negotiable instruments and vouchers generated in the branch along with any other authorized signatory as per delegated signatures authorities.
  • Check and approve Account Opening Forms for opening of accounts (Individuals, Partnership, Private/Public Limited Companies ,NPO/NGO/Charities and Trusts ).
  • Ensure strict compliance of laid down procedures e.g. OPM, APPM (Administrative Policies and Procedure), CM (Cash Management Services) and ADM (Automated Deposit Scheme).
  • Ensure and Implemented on AML & CFT (Anti Money Laundering & Combating the Financing of Terrorism)
  • Ensure and confirm that before conducting any transaction, all individuals or companies etc. have passed through a section screening such as.UNSC,OFAC NACTA(United Nations Security Council/Office of Foreign Assets Control /National Counter Terrorism Authority Pakistan)etc.
  • Ensure Checking Prohibition of personal account for business purpose
  • KYC Policy /Completed CDD measures (Know Your Customer/Customer Due Diligence).
  • Ensure comply with the obligations imposed in the counter measures for risk Jurisdictions imposed by FATF in banking procedure and practices.
  • Gathering CRS/FACTA (Common Reporting Standard/Foreign Account Tax Compliance Act) information from customer and reported to concern higher authority departments.
  • Reporting of STR/CTR (Suspicious Transaction Report /Currency Transaction Report)
  • Checking/ reconciliation & settlement of all NOSTRO accounts with concern branch GL heads/Lodgement and settlement of FOBC/
  • Perform duty and ensure compliance with the record keeping instruction for maintaining record documents and information obtained digitally or in hard form for CDD/EDD and other purpose.
  • Ensure and implemented Green Banking 2008 practices and guidelines that make banks sustainable in economic, environment, and social dimensions and to make banking processes and the use of IT and physical infrastructure as efficient and effective as possible, with zero or minimal impact on the environment.
  • Help marketing units to meet their business targets by providing proactive operational support.
  • Exercise expense control. Identify potential areas for cost saving to increase the profitability. Implemented and executed strategies to convert loss making branches into profit making ones. Resulting in improved overall bank/branch performance .
  • Helped to increase the monthly/yearly performance
  • Perform BCP (Business Continuity Plan) Testing and ensuring business continuity and resiliency planning in advance of creating systems of prevention and recovery to deal with potential threats to a Bank Branch operations.
  • Reduce redundancies in process, improve turnaround time and provide quality service to customers promptly Attend, to customer’s complaints and take remedial action.
  • Ensure adequate security to system back-up computer hardware, etc.
  • Recommend assignment of appropriate access levels to the system users within the branch as per matrix.
  • Assign objectives to the direct reports and evaluate performances. Recommend high performers for rewards and counsel marginal performers.
  • Provide job description to all operations staff to perform duty efficiently.
  • Ensure timely preparation and submission of all operational reports and other statements / returns.
  • Monitor income / expense variances.
  • Security of Branch fixed assets and maintenance of premises and other fixtures.
  • Identify training needs and recommend the training course for the operational staff for enhancing their professional efficiency.
  • Ensure adequate controls are in place to allow for continuation of business in the most efficient manner.
  • Exercise strict controls to minimize the transactions carrying exceptions. Arrange for reporting of exceptional transactions to Head Office till resolved. Liaise with business units for early resolution of the exceptions.
  • Ensure no exceptions are allowed by compromising on basic controls and compliance policy , Regulator/SBP Bank Policy.
  • Ensure strict adherence to SBP prudential regulations relating to operational activities.
  • Settlement and reconcile all ATM transation with ATM GL and LORO transactions.Supervise park ATM retractions entries.
  • Maintain close interaction with Head Office.
  • Any other work/project assigned from time to time.
  • Decisions Expected /Decision Making Authority:
  • Day to day decision-making as per the policy and procedures .
  • Any decision which is exception to the policy and procedure will be referred to the next level.

Area Operations & Compliance Officer

Bank Islami Pakistan Limited
  • AOCO key responsibilities included
  • To conduct independent compliance reviews of branches in respective Area on at least monthly basics. Liaise with CSMs during visit and minutely review compliance of requirements given in branch review checklist.
  • Escalation of branch issues/instances of noncompliance noted during review to relevant authority/department and follow up for timely resolution.
  • I implemented policies in the Area resulting in the conversion of loss making branches into profit taking branches.
  • Ensure efficient control over transactions including but not limited to cash, clearing, remittances, utility bills, internal transfer and other services such as ATM up time, successful ATM transactions, Successful Bio transactions & Service quality standards. Ensure efficient implementation of bank policies and procedure/ SOPs, AML/CFT/CDD/EDD guidelines & compliance related tasks, irregularities may be reported to respective ROM & Compliance department.
  • Responsibility of timely data gathering, compilation and provision of data related to branches of the respective area required by admin HR, IT, Audit, Finance, & compliance Department.
  • To facilitate Internal, External and SBP Auditors during their Inspection and maintain proper record of files and documents related to internal, External, and SBP Audits, Furthermore, ensure all exceptions are rectified within the stipulated time period.
  • Hiring of cash counter staff in the respective area with the coordination of respective AM/ROM and HR

Customer Service Manager

Bank Islami Pakistan Limited
01.2018 - Current
  • My key responsibilities included
  • Manage vital activities to ensure timely and accurate processing of daily operational requirements also coordinates with his team members to improve process and procedures that meet compliance, Audit, Legal and customer service target.
  • Lends a vital support to the Branch Manager by overseeing the efficient working of the branch to ensure all operation functions are adequately performed by the staff, while displaying an aura of confidence, service, security and satisfaction to all the customers and staff.
  • The entire administration in my concerned branch territory, monitor and manage Branch Opening and closing Procedure, Notice board and Sign board are visible neat and clean. The Notice board must have all relevant circulars, rules and regulation placed.
  • Proper maintenance of high resolution CCTV cameras, Functioning properly with surveillance coverage and ensure the DVR of ATM feedings and branch security which are to be preserved for 90 days.
  • Upkeep of branch premises and bank assets, furniture and fixture, such as generator, ATM, air-conditioner, photocopier, lightings, cash counting and sorting machines, scanner and to ensure that the fire extinguishers have not expired etc.
  • Ensure display of mission, Vision and core values of the bank at focal places, the standees are proper places, Pamphlets of products and services, within the range of customers.
  • The security guards are properly documented at branch end and their uniforms are clean and guns are in order, besides other staff should also follow the dress code.
  • Supervised daily branch banking tasks e.g(Account Opening, Cash Handling/Management, Fund Transfer, Remittance, Safe Vault(Locker) Management, Cheque Scrutiny and Authorization, Clearing Operations, Day end statement, Balancing of GL.
  • Proper follow the AML/CFT Policy and Procedures.
  • Ensure and confirm that before conducting any transaction, all individuals or companies etc. have passed through a section screening such as.UNSC,OFAC NACTA(United Nations Security Council/Office of Foreign Assets Control /National Counter Terrorism Authority Pakistan)etc.

Branch Service Manager (BSM)

MCB Bank Limited, Pakistan
09.2022 - 01.2024
  • JOB PURPOSE
  • Managing the smooth operations of the branch in compliance with banking regulations / policies and procedures with a view to minimize the operational risk and maximize profitability by ensuring the provision of quality service support in terms of product processing and service deliveries
  • My key responsibilities included
  • Maintaining and monitoring of branch operations (by checking of vouchers, GL reports and other system generated reports regularly) in order to strengthen the branch internal controls to ensure that processes and activities are carried out strictly in accordance with the laid down banking policies, procedures and SBP regulations to avoid any penalties.
  • Plan, direct and control the counter services / branch operations by distribution of work (job rotation) among branch staff through well defined tasks and responsibilities while achieving timely and accurate processing of deliverables and provision of quality service to the customers.
  • Approval and authorization of transactions as per approved DOA limit. Supervise all ATM matters and formalities regarding account opening, closing, and amendment matters to implement KYC / AML policies.
  • Preparation, analysis, maintenance and submission of all MIS reports to various departments (internal / external) in a timely and accurate manner as and when required.
  • Maintenance of Branch appearance such as cleanliness of branch premises, maintenance of notice board, proper functioning of computer systems etc . to ensure the MCB image and have an efficient working environment .
  • Supervised daily branch banking tasks e.g(Account Opening, Cash Handling/Management, Fund Transfer, Remittance, Safe Vault(Locker) Management, Cheque Scrutiny and Authorization, Clearing Operations, Day end statement
  • Settlement and reconcile all ATM transation with ATM GL and LORO transactions.Supervise park ATM retractions entries.
  • Ensure and confirm that before conducting any transaction, all individuals or companies etc. have passed through a section screening such as.UNSC,OFAC NACTA(United Nations Security Council/Office of Foreign Assets Control /National Counter Terrorism Authority Pakistan)etc.
  • PRIMARY INTERACTIONS WITH OTHERS
  • Internal Interactions
  • Who For what purpose
  • Branch Manager/Regional Manager/ Circle Office To provide updates, seek guidance and for issues relating to business transactions
  • Internal Audit To provide information, respond to queries and ensure compliance within stipulated timelines
  • Cash House For coordination regarding cash Management for branch local and foreign currency
  • Central Accounts Department, Reconciliation, Head Office For providing information for accounting purposes
  • General Services Division For issues relating to the upkeep of the branch
  • External Interactions
  • Who For what purpose
  • SBP To ensure that all regulatory requirements have been fulfilled and submission of reports
  • External Auditors To provide information, respond to queries and ensure compliance within stipulated timelines
  • Customers To ensure superior customer services and resolving queries and complaints
  • Service providers such as security companies, couriers, buildings maintenance, IT related, etc. Assorted services

Officer-Operations, Credits, Customer Services

Bank Alfalah Limited, Pakistan
02.2016 - 12.2018
  • Ensures effective operations and appropriate maintenance of the Banking systems.
  • Appraisal and risk analysis of the credit limits & presentation of credit proposal to Credit Committee with recommendations, for Approval.
  • Structuring financing proposals to attain the proper alignment of interest of client in line with established credit policies and guidelines.
  • To manage the Operations of Accounts Department.
  • Compliance Officer.
  • Worked as A Relationship Officer.
  • Joint Custodian of Security Stationary, Branch Documents and Advances Securities/Documents.
  • Issuance of ATM cards and handling of ATM queries.
  • Timely Submission of Returns and Statements/Maintenance of Tax Files/Timely Deposit of Tax with the Government Account.
  • Troubleshooting of All IT Related Problems.
  • Maintain and update documents, correspondence and the other record systematically to ensure efficient retrieval of the same.
  • Review and consolidate statements/reports, arrange MIS with accuracy and ensure timely submission.
  • Cash Management
  • Manage Accounts Department.
  • Balancing and Managements of Security Stationary, ATM Cards and Cheque Books.
  • Counter Checking of Daily Voucher.
  • Ensures effective operations and appropriate maintenance of the Banking systems.

Senior Officer-2 (Operation)

Meezan Bank Limited,Pakistan
09.2015 - 02.2016
  • Ensures effective operations and appropriate maintenance of the Banking systems.
  • Appraisal and risk analysis of the credit limits & presentation of credit proposal to Credit Committee with recommendations, for Approval.
  • Structuring financing proposals to attain the proper alignment of interest of client in line with established credit policies and guidelines.
  • To manage the Operations of Accounts Department.
  • Compliance Officer.
  • Worked as A Relationship Officer.
  • Joint Custodian of Security Stationary, Branch Documents and Advances Securities/Documents.
  • Issuance of ATM cards and handling of ATM queries.
  • Timely Submission of Returns and Statements/Maintenance of Tax Files/Timely Deposit of Tax with the Government Account.
  • Troubleshooting of All IT Related Problems.
  • Maintain and update documents, correspondence and the other record systematically to ensure efficient retrieval of the same.
  • Review and consolidate statements/reports, arrange MIS with accuracy and ensure timely submission.
  • Cash Management
  • Manage Accounts Department.
  • Balancing and Managements of Security Stationary, ATM Cards and Cheque Books.
  • Counter Checking of Daily Voucher.
  • Ensures effective operations and appropriate maintenance of the Banking systems.
  • Working as Remittance in charge in this branch, my duties are carrying out all the remittances inward and outward, lodgment and clearing cheques, Balancing of different heads i.e. Pay Orders, Deposit at call etc., Answering queries regarding account and balance status and customer account statements.

Cash In Charge & FC In Charge

Allied Bank Limited, Pakistan
07.2010 - 09.2015
  • Functional Duties Given As Under: Cash In Charge, (CD) In Charge & FC In Charge
  • Cash Management and reporting of all assigned tasks.
  • I have managed the whole Cash Department in a very effective and purposeful manner.
  • Major tasks of my assignment were collection of cash from customers and also payment to customer of local and foreign currency(Cash) also Deal with main Hub branch.
  • In the foreign currency side I have worked the tasks covered were foreign currency Cash management, Transactions, FTTs, FOBCs, FDDs,MT103,MT202, FC Reporting (daily, weekly and monthly), and FC rates management.
  • My duties were initiate/authorization of all cash transactions and. remittances, pay orders, demand drafts, cheques and all other instruments. Overall supervision of all the postings and transfer of funds through online system was also under my preview.

Education

Master of Business Administration - Finance & Accounting

Preston University
Pakistan

Bachelor of Commerce -

University of The Punjab
Pakistan
03.2010

Higher Secondary School Certificate Examination - undefined

Board of Intermediate and Secondary Education

Secondary School Certificate Examination - undefined

Board of Intermediate and Secondary Education

Skills

  • Acquired experience through eight-week internship
  • Financial services expertise
  • Skilled in digital tools and technologies
  • Skilled in MS Office applications
  • Software management
  • Hardware Troubleshooting
  • Computer Graphics
  • Windows (Installation and Troubleshooting)
  • Using Internet strategically
  • Leveraged AI technologies
  • Skilled in operating banking applications
  • Experience with Temenos T24
  • Experience with IMAL core banking solutions
  • Proficient in Oracle FLEXCUBE
  • Experience with CBS 85 implementation

LNGG

English
Urdu
Punjabi

Hobbies and Interests

Travelling, Music, Book Reading, Web Surfing, Cricket

Training

  • Training and Presentation on Islamic Banking Concepts organized by Bank Islami Pakistan Limited.
  • Training and Presentation on Advance Banking Concepts organized by Bank Islami Pakistan Limited.
  • Workshop attended as on Personal Effectiveness organized by Bank Alfalah Limited
  • Workshop attended regarding Information Security Awareness organized by Allied Bank Limited
  • Workshop attended as on Finance Management organized by CDA Training Academy Islamabad Pakistan.
  • Workshop attended as on Team Management organized by CDA Training Academy Islamabad Pakistan.

Timeline

Branch Service Manager (BSM)

MCB Bank Limited, Pakistan
09.2022 - 01.2024

Customer Service Manager

Bank Islami Pakistan Limited
01.2018 - Current

Officer-Operations, Credits, Customer Services

Bank Alfalah Limited, Pakistan
02.2016 - 12.2018

Senior Officer-2 (Operation)

Meezan Bank Limited,Pakistan
09.2015 - 02.2016

Cash In Charge & FC In Charge

Allied Bank Limited, Pakistan
07.2010 - 09.2015

Area Operations & Compliance Officer

Bank Islami Pakistan Limited

Higher Secondary School Certificate Examination - undefined

Board of Intermediate and Secondary Education

Secondary School Certificate Examination - undefined

Board of Intermediate and Secondary Education

Bank Islami Pakistan Limited

Master of Business Administration - Finance & Accounting

Preston University

Bachelor of Commerce -

University of The Punjab

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Haseeb Imtiaz