Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Haseeb Chaudhry

Dallas

Summary

Customer-focused Support Engineer with extensive experience in troubleshooting complex systems in networking, databases, and software integrations. Proficient in diagnosing issues using Wireshark, Mirth Connect, and Burp Suite, effectively resolving high-impact incidents in SQL Server, MySQL, and PostgreSQL environments. Demonstrated success in supporting API-driven platforms and managing cloud-based solutions, utilizing tools like Jira and Microsoft Remote Desktop for efficient collaboration. Strong knowledge of networking protocols and VPN configurations, ensuring secure user experiences.

Overview

6
6
years of professional experience

Work History

Service Desk Analyst

Wipro Limited
Plano
06.2025 - Current
  • Serve as the primary point of contact for B2B users, providing timely support via calls, emails, chats, and portals, ensuring adherence to SLAs and KPIs.
  • Document and manage incidents using ServiceNow, escalating unresolved issues per established helpdesk policies, and contributing to continuous process improvements.

Customer Support Engineer / Customer Success Manager

SpinSci Technologies Inc.
Dallas
12.2022 - 09.2024
  • Delivered expert support to clients, efficiently resolving complex issues across EHR, CRM, CCaaS, UCaaS, and CPaaS technologies, driving high levels of customer satisfaction, and operational excellence.
  • Collaborated with the Customer Success team to swiftly address client concerns, ensuring effective resolutions, and fostering strong, lasting client relationships.
  • Managed tickets and tracked resolutions using tools like Jira and ServiceNow, streamlining change request processing and resolution workflows.
  • Utilized VPN clients like BeyondTrust Bomgar, Citrix, and SecureLink to securely access customer environments, enabling efficient and timely issue resolution.
  • Utilized Mirth Connect, Cisco UCCE, and SQL Server Management Studio to diagnose and implement technical solutions tailored to client needs.
  • Developed detailed Method of Procedure (MOP) and Root Cause Analysis (RCA) documentation to pinpoint critical issues and deliver sustainable long-term solutions.

Implementation Engineer

SpinSci Technologies
Dallas
02.2022 - 12.2022
  • Led clients through all stages of technical projects, ensuring on-time delivery of solutions that met or exceeded expectations.
  • Created detailed technical documentation, enhancing project transparency, and facilitating effective communication among stakeholders.
  • Optimized client network configurations to improve performance and fortify security, ensuring reliable and secure operations.
  • Deployed and integrated enterprise software solutions, ensuring seamless functionality and compatibility within client environments.
  • Designed customized architecture and flow diagrams to define, streamline, and optimize client network structures for maximum efficiency.

Mechanical Engineer

Communications Test Design Inc. (CTDI)
Jeffersonville
11.2021 - 02.2022
  • Automated operational processes that boosted shipping and receiving efficiency by 20% and improvements in workflow efficiency and error reduction.
  • Engineered, constructed, and maintained a large-scale conveyor system integrated with a trash compactor, ensuring continuous, and seamless operational efficiency.
  • Developed and implemented conveyor system programs using TwinCAT 3, optimizing performance, increasing reliability, and maximizing operational efficiency.
  • Utilized PLCs to manage and control conveyor systems, ensuring precise, reliable, and consistent operational functionality.

Co-op Application Developer

UPS (United Parcel Service)
Louisville
08.2019 - 02.2020
  • Architected and deployed a disaster recovery application to maintain data continuity during primary database outages, reducing downtime, and preventing data loss.
  • Contributed to the development of design documents and Business Continuity Plan (BCP) diagrams, reinforcing disaster recovery strategies, and bolstering system resilience.
  • Executed extensive security assessments with Burp Suite to detect and address vulnerabilities, enhancing the robustness and security of near-real-time applications.
  • Leveraged Visual Studio to efficiently manage database operations, ensuring seamless functionality, data integrity, and consistent system performance.
  • Assisted in developing design documents and BCP diagrams for disaster recovery applications, ensuring clear communication and alignment among project stakeholders.

Education

Bachelor's - Computer Science with Minor in Business

Indiana University Southeast
New Albany, IN
08.2021

Skills

  • Technical support and troubleshooting
  • Collaborative problem solving
  • Ticket management systems
  • NET, SQL Server, and Visual Studio development
  • SaaS and CCaaS implementation
  • Cisco development expertise
  • SAP maintenance and IVR management
  • Remote system administration
  • Network troubleshooting and diagnostics
  • Programming: Java, Python, C#, JavaScript, PHP, SQL
  • Web development: HTML, CSS, PHP, NET Framework
  • Cloud technologies: AWS (Amazon Web Services)
  • Data analysis and visualization: Power BI
  • CRM platforms: Salesforce, ServiceNow, Zoho
  • Security tools: PingID admin, MS SailPoint, Active Directory

Timeline

Service Desk Analyst

Wipro Limited
06.2025 - Current

Customer Support Engineer / Customer Success Manager

SpinSci Technologies Inc.
12.2022 - 09.2024

Implementation Engineer

SpinSci Technologies
02.2022 - 12.2022

Mechanical Engineer

Communications Test Design Inc. (CTDI)
11.2021 - 02.2022

Co-op Application Developer

UPS (United Parcel Service)
08.2019 - 02.2020

Bachelor's - Computer Science with Minor in Business

Indiana University Southeast

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