Haseebullah Azimi
Auburn,WA
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Multitasking Network Administrator with background in system upgrades and hardware monitoring. Highly knowledgeable in system repairs and performance improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Administrator
Netlinks LTD
09.2021 - 09.2022
- Improved network efficiency by implementing and managing system updates and patches.
- Reduced downtime with proactive identification and resolution of IT issues.
- implement computer networks, ensuring scalability, reliability, and performance.
Deploy and configure network hardware, including routers, switches, and wireless access points.
- Monitor network performance and identify issues proactively.
Conduct routine maintenance tasks, such as software updates, patches, and system backups.
Troubleshoot network problems and work towards resolution.
- Provide technical support to end-users for network-related issues.
Assist in the setup and configuration of network devices for individual users or departments. - Maintain accurate and up-to-date documentation of network configurations, diagrams, and procedures.
Document troubleshooting steps and resolutions for future reference. - Collaborate with other IT professionals, such as system administrators and security specialists, to address cross-functional issues.
Work closely with vendors for procurement and support of network equipment. - Implement and manage backup solutions to ensure data integrity and availability.
IT Helpdesk Support
IAP
11.2018 - 08.2021
- Provide first-level technical support to end-users via phone, email, or in person
- Respond promptly to support requests, inquiries, and incidents within defined service level agreements (SLAs)
- Diagnose and troubleshoot hardware, software, and network-related issues on desktops, laptops, printers, and other peripherals
- Install, configure, and maintain operating systems, applications, and software patches
- Set up and configure user accounts, email accounts, and access permissions
- Provide assistance with password resets and account unlock requests
- Collaborate with other IT team members to escalate and resolve complex technical issues
- Document support activities, including issue details, troubleshooting steps, and resolutions, in a ticketing system or knowledge base
- Conduct hardware and software inventory management, tracking assets and licenses
- Assist in the setup, configuration, and maintenance of audiovisual equipment for meetings and presentations
- Offer training and guidance to end-users on the effective and secure use of IT resources
- Stay up to date with technology trends and advancements to continuously improve technical skills and knowledge
- Adhere to security policies, procedures, and best practices to ensure data protection and system integrity
- Respond to incoming support requests via various channels (phone, email, ticketing system) in a timely and professional manner
- Troubleshoot hardware and software issues, diagnose problems, and provide timely solutions
- Physical installation equipment, cabling, data backup, and transfer, imaging, basic configuration, profile transfer, and preparation of old devices for re-deployment
- Assist in the installation, configuration, and maintenance of computer systems, software, and peripherals
- Set up and troubleshoot network connectivity and printer-related problems
- Escalate complex technical issues to the appropriate teams or specialists
- Contribute to IT projects and initiatives as assigned
- Provide first-level technical support and troubleshooting for hardware, software, and network-related issues
- Diagnose and resolve technical problems by providing step-by-step guidance or remote assistance
- Install, configure, and maintain software applications and operating systems
- Assist with hardware and software upgrades and replacements
- Technical assistance and support for issues related to computer systems, software, Hardware and Printer
- Provide training and guidance to users on technology-related topics
- Assist with IT asset management, including inventory and procurement
- Manage network protocols and services, such as TCP/IP, DHCP, and VLANs
- Troubleshoot network issues, identify root causes, and implement timely resolutions
- Provide technical support and guidance to users regarding network connectivity, troubleshooting, and best practices
- Deployments of new computer hardware or moves, and existing computer operating system upgrade
- Deployments of new Workstations equipment or moves, and existing computer operating system upgrade
- Document network configurations, procedures, and troubleshooting steps.
IT Officer
G-Tech Global Technology
12.2016 - 10.2018
- Install, configure, and maintain computer hardware, software, and peripherals
- Perform regular maintenance and updates on systems to ensure optimal performance
- Troubleshoot and resolve hardware, software, and network-related issues
- Provide technical support to end-users through various channels, including phone, email, and in-person interactions
- Assist in the planning, implementation, and maintenance of IT infrastructure, including servers, networks, and telecommunications
- Monitor system performance and take proactive measures to prevent downtime or disruptions
- Ensure data security and integrity by implementing and enforcing security measures, such as firewalls, antivirus software, and user access controls
- Collaborate with vendors and service providers to procure IT equipment, software licenses, and support services
- Manage and maintain an inventory of IT assets, including hardware, software, and licenses
- Develop and maintain documentation, including system configurations, procedures, and user guides
- Train end-users on the effective and secure use of technology resources
- Stay updated with technology trends and advancements, recommending and implementing improvements to enhance the organization's IT capabilities
- Contribute to IT projects, such as system upgrades, migrations, and implementations
- Assist in the development and execution of disaster recovery and business continuity plans
- Adhere to IT policies, procedures, and best practices to ensure compliance and data protection.
Education
Networking And Communication
Herat University
11.2016
High School
12.2012
Skills
- Networking
- Cabling
- MS Office
- CCTV
- Microsoft Windows
- Linux(Ubuntu)
- Software Troubleshooting
- Hardware Troubleshooting
Certification
- CCNA (Cisco Certified Network Associate)
- Network +
- Security +
- MCP (Microsoft Certified Professional)
References
- Bo Bolander, 3212101041, bo.bolander@iapws.com, IAP Worldwide Services, Inc
- Omid Bahrami, 4259992775, omidbahrami14j@gmail.com, DENALI
Hobbies and Interests
- Swimming
- Soccer
- Reading
Timeline
Network Administrator
Netlinks LTD
09.2021 - 09.2022
IT Helpdesk Support
IAP
11.2018 - 08.2021
IT Officer
G-Tech Global Technology
12.2016 - 10.2018
Networking And Communication
Herat University
High School
- CCNA (Cisco Certified Network Associate)
- Network +
- Security +
- MCP (Microsoft Certified Professional)
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