Haseebullah Yousufzai
Everett
Summary
Accomplished Maintenance Technician and HR Assistant with a proven track record at MTN Telecommunication, enhancing employee satisfaction and streamlining operations. Expert in technical support and problem-solving, demonstrating exceptional attention to detail and administrative skills. Achieved significant improvements in productivity and operational efficiency through effective planning and prioritization.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Pphe Group of Hotels
09.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Supervisor
WAC World Athletic Club
03.2021 - 09.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
HR Assistant
MTN Telecommunication
10.2017 - 12.2019
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Organized new employee orientation schedules for new hires.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Monitored and analyzed employee satisfaction survey results.
Maintenance Technician
Sahak Brothers Reconstruction Comp
05.2012 - 05.2014
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Installed new locks, door handles, and door closers.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Boosted overall productivity with timely preventive maintenance on key equipment.
Education
MBA - Management And Marketing
Antalya Bilim University
Antalya Turkey12-2021
BBA - Management
Gujarat University
Ahmedabad, India06-2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Verbal and written communication
- Administrative skills
- Work prioritization
- Administrative support
- Effective planning
- Technical support
- Meeting arrangements
- Researching skills
- Business administration
Languages
Urdu
Persian
Timeline
Front Desk Receptionist
Pphe Group of Hotels
09.2023 - 11.2023
Front Desk Supervisor
WAC World Athletic Club
03.2021 - 09.2023
HR Assistant
MTN Telecommunication
10.2017 - 12.2019
Maintenance Technician
Sahak Brothers Reconstruction Comp
05.2012 - 05.2014
MBA - Management And Marketing
Antalya Bilim University
BBA - Management
Gujarat University
Similar Profiles
Shirley CruzShirley Cruz
BUSINESS DEVELOPMENT MANAGER at Kingsgate Hotel Doha by Millennium Hotels and The Town Hotel Doha by Al Sraiya Hotels Hospitality GroupBUSINESS DEVELOPMENT MANAGER at Kingsgate Hotel Doha by Millennium Hotels and The Town Hotel Doha by Al Sraiya Hotels Hospitality Group
Carla CannonitoCarla Cannonito
Commercial Director at InterContinental Hotels Group| IHG Army HotelsCommercial Director at InterContinental Hotels Group| IHG Army Hotels
Shashank MenonShashank Menon
General Manager Operation at Sarovar Hotels & Resorts - Louvre Hotels GroupGeneral Manager Operation at Sarovar Hotels & Resorts - Louvre Hotels Group
Richard ScherrerRichard Scherrer
Inspector Fabrication B at BoeingInspector Fabrication B at Boeing
Adam BlanchardAdam Blanchard
Sound Transit Security at Phoenix Protective CorporationSound Transit Security at Phoenix Protective Corporation