Mohammad Hasham Noman
San Antonio
Summary
Cybersecurity student at UTSA with over 5 years of real-world technical and managerial experience in IT, device repair, and customer support. Adept at problem-solving, managing technical teams, and optimizing operations. Actively pursuing the CompTIA Security+ and other key cybersecurity certifications. Seeking hands-on internship opportunities to apply foundational cybersecurity skills and grow within the field.
Experienced with managing business operations, leading teams, and driving strategic initiatives. Utilizes expertise in financial oversight and process optimization to enhance business performance. Track record of fostering team collaboration and achieving operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Manager | Sales Associate | Technical Repair Technician
Wireless Depot
03.2019 - Current
- - Oversaw daily operations and managed a team of 10+ sales and support staff, enhancing team productivity by over 15% year-over-year.
- - Performed advanced hardware diagnostics and repairs on smartphones, gaming consoles, and computers—improving customer retention by 20%.
- - Implemented marketing strategies that led to a 40% increase in customer engagement and 25% growth in lead conversion.
- - Delivered personalized IT support and recommendations to clients, maintaining an 85%+ satisfaction rate.
- - Collaborated with vendors and internal teams to maintain product inventory, streamline logistics, and ensure business profitability.
Education
Bachelor’s Degree - Cybersecurity
University of Texas at San Antonio (UTSA)
01.2026
Cybersecurity & IT Coursework
Northwest Vista College / San Antonio College
Skills
- - Cybersecurity Fundamentals & Network Security
- - Device Diagnostics & Hardware Repair (PCs, Consoles, Mobile)
- - Operating Systems: Windows, Android, macOS
- - Software Support & Troubleshooting
- - Basic Python & Command Line Usage
- - Team Leadership & Client Communication
- - Languages: English, Arabic, Urdu, Spanish
- Financial management
- Customer service
- Project management
- Employee management
- Business development
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Design - Responsible for creative design for business website.
- Supervised team of seven staff members.
Certification
- - CompTIA Security+ (In Progress – 2025)
- - CPR Certified
- - Basic Life Support (BLS)
- - Certified Repair Technician
Languages
English
Full Professional
Urdu
Full Professional
Arabic
Limited Working
Spanish
Elementary
Interests
- Computer Building and Assembly
- Web Development and Design
- Video Gaming
- 3D Printing
- Blockchain Technology and Cryptocurrency
- Design and Build Websites
- Music
- Backpacking and Hiking
- Gym Workouts
- Fashion and Style
- Food Tourism
- Camping
- Photography
- Video Game Design
- Food Photography
- Road Trips
Timeline
Business Manager | Sales Associate | Technical Repair Technician
Wireless Depot
03.2019 - Current
Cybersecurity & IT Coursework
Northwest Vista College / San Antonio College
Bachelor’s Degree - Cybersecurity
University of Texas at San Antonio (UTSA)
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