Hashim Kimbrough
Riverdale,Georgia
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
1
1
Certification
Work History
NON CDL DRIVER
729 Hauling Solutions LLC
- Attention to detail, Customer service, Conflict resolution, Loading and unloading, Route navigation, Time management, Weather condition driving, Traffic laws knowledge, Load securing, Safe driving practices, Route Planning, Complete pre-trip inspection as well as post trip inspection, Drive safely to pick up and delivery locations, Load and unload as needed, Ensure that load was secured, Fuel truck when needed, Complied with all FMCSA rules and regulations.
NON CDL DRIVER ROUTE SALES
Asurion
- Provide 5-star customer service to all customers, Sell protection program to eligible customers, Follow route for delivery and setup mobile devices, Monitor product stock levels, Order and pick needed products and supplies, Deliver and stock machines with new product, Rotate existing stock and remove outdated product.
MANAGER
HK Vending
CUSTOMER SERVICE RETENTION AGENT
AT&T
Atlanta, Ga
- I answered difficult inbound calls, handling customer inquiries, resolving issues that were escalated retaining 98% of customers transferred to me, I would use customer relationship management tools to track and maintain records which allowed me to meet and exceed metrics for performance goals, increasing my income, My offering of credits as a last resort to keep customer from cancelling service a strategy learned doing continued training to improve performance and retention was recognized as the lowest credit issued companywide during my tenure, I contributed to team efforts by accomplishing related results as needed managing large amounts of inbound calls and researching accounts to determine if an additional course needed to be added or refunds needed to be issued, I identified and assessed customer needs to achieve satisfaction by troubleshooting systems to resolve customer issues thus increasing customers satisfaction overall on surveys by 20%
CUSTOMER SERVICE SUPERVISOR
Teletech
Englewood, CO
OTR Truck Driver
Boyd Bros Transportation
Birmingham, AL
07.2024 - Current
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
- Charted out upcoming routes with GPS technology and maps.
- Handled maintenance and washing of Number trucks.
- Followed road safety regulations and completed Number% of freight deliveries without accident or truck malfunction.
- Completed average of Number miles per day in Number-hour shifts to maintain delivery schedules.
- Operated with safety and skill to avoid accidents and delays.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
- Made sure that deliveries were on time for scheduled appointments.
- Communicated regularly with dispatcher to provide updates on delivery times.
- Inspected vehicle on daily basis, reporting any damage or issues to maintenance for immediate resolution.
- Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
- Secured freight during stops and rest periods to prevent theft.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
Education
BACHELOR OF APPLIED SCIENCE IN ADMINISTRATIVE MANAGEMENT IN PROJECT SUPERVISION -
Clayton State University
Morrow, GA01.2005
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT -
Lagrange College
Lagrange, GA01.2001
STUDIES IN HOSPITALITY, RESTAURANT AND TOURISM MANAGEMENT -
Atlanta Technical College
Atlanta, GA01.2001
Skills
- Ability to pay strong attention to detail
- Excellent organizational, interpersonal, planning, verbal, and written communication skills
- Ability to interact in a professional and courteous manner with people at all levels
- Ability to thrive in a fast-paced environment
- Skilled in Microsoft Word, Excel, PowerPoint, and Internet
- Ability to problem solve and resolve conflict
- Safe Driving Practices
- Loading and unloading
- Defensive Driving
- Vehicle Maintenance
- City and non-city driving
- Route Navigation
- Cargo Loading
- Vehicle inspections
- Excellent Communication
- Time management abilities
- Professionalism
- GPS and route planning
Certification
CDL A Permit
Timeline
OTR Truck Driver
Boyd Bros Transportation
07.2024 - Current
NON CDL DRIVER
729 Hauling Solutions LLC
NON CDL DRIVER ROUTE SALES
Asurion
MANAGER
HK Vending
CUSTOMER SERVICE RETENTION AGENT
AT&T
CUSTOMER SERVICE SUPERVISOR
Teletech
BACHELOR OF APPLIED SCIENCE IN ADMINISTRATIVE MANAGEMENT IN PROJECT SUPERVISION -
Clayton State University
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT -
Lagrange College
STUDIES IN HOSPITALITY, RESTAURANT AND TOURISM MANAGEMENT -
Atlanta Technical College