Hashir Ahamad KV

Sedeer Medical was established in 2001, and it is a company that is "2018 Alcumus ISOQAR and UKAS Certified." They deal with healthcare products in all areas of the healthcare domain and offer a full range of services. Over the past 20 years, they have had an unbeatable position in the Qatar market. This has made them a strong partner for the world's top scientific and healthcare brands. They have providers from all over the world, and partnering with global leaders has helped them stay on top as the best solution provider.

The job description includes:

• Professional hands-on. Experience with various medical brands and projects at HMC and other healthcare facilities in Qatar and coordinated device integration with Cerner/HIS.
  1. Radiometer - POCT AQURE Application, HemoCue, Quidel, Rotem, etc..
  2. karlz stores - AIDA, Telepack, OR Tele Solution, etc...
  3. Becton Dickinson (BD) - BD PYXIS, BD Pharmaflow, BD Lyrics Workflow Manager, BD ROWA, etc...
  4. Thermofischer - HistoTrack LIMS Application, LabVantage Application Training completed.
  5. Haemonetics - TEG6s Devices, Teg Manager Application.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Provided online support to medical users in 24/7 uptime environment, often working double shifts to accommodate time zones.
• Install, configure new / rebuild existing servers, and configure hardware, peripherals, services, settings, directories, storage, etc. In accordance with IT standards and project/operational requirements.
• Performed IT risk assessment for new IT projects and associated infrastructure and applications; was able to provide recommendations for mitigating risk, periodically performed penetration testing and security assessments of existing IT infrastructure and applications.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Sentinel One SaaS, Trend Micro SaaS: Actively participate in the security incident management process and provide security incident reports to the IT security team.
• Responsible for day-to-day operations of IT security and ensure compliance with industry best practices and company policies throughout all support activities undertaken by the team.
• Develop security awareness training content, participate in the delivery of the content as needed, and make employees aware of cyber security threats.
• Designs, implements and manages security SOP and configuration for firewall, IDS/IPS, tunnel VPN, SSL VPNs, IP Telephony, wireless, switches, routers, and other information systems
  and network devices.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, review system and application logs, and verify the completion of scheduled jobs such as backups.
• Offered assistance in implementing and developing training programs.
• Configure hardware, security devices, and software to set up work stations for employees.

Kings Dental Centre is a QATAR-based private medical group. They are dedicated to providing the highest international standards of medical and dental care in a very cost-effective manner, They are leaders of quality and up-to-standard dental and medical providers using UpToDate technology in the industry. more than 200+ employee strength over 20+ branches across GCC and India.

• Domain Controller configuration, Additional Domain Controller set-up, Group policy management and DNS Server, Backup scheduling, Etc....
• Installation of hardware and software on client and server machines
• Deploy, Establish, and Maintain LAN Network with Server 2012 R2, 2016
• Perform routine maintenance on workstations, Printers, Scanners, network devices, etc....
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Manage the entire purchase of inventory related to hardware, software, and other IT supplies as per the policy.
• Hardware and Software Troubleshooting, both the Laptop and Desktop
• Staff ID Enrollment, Door Access permissions, Network support, Locker Permissions, Etc…
• Installation & service maintenance of VITALI V8 dental chairs and handpiece fittings
• Installation of ‘ACTEON’ IOP portable X-Ray capturing device & software -SOPRO and file storage configuration.
• Installation of OPG X-Ray server software for the machines (VILLA Admin, ACTEON, MYRAY, etc…
• Provided technical and remote assistance / support to the customers.
• DFS storage, iSCSI storage configuration, and implementation
• Facilities management in the new project site (New Clinic) and oversaw new installation cabling projects.
• Maintaining proper Documents like Logbook, Service register, AMC reminder, Staff attendance, payroll system, generating service tokens for complaints, Etc....
• Improved employee productivity with effective time management strategies for daily tasks.

Established in 2014, M/s. Novus Technologies & Services has become a leading enterprise in the field of ELV and security solutions in the state of Qatar. For a variety of clients, ranging from small communities like villas or schools to larger needs like shopping malls, stadiums, hotel streets, parking lots, and compounds, Inspire Technologies is designing and integrating cutting-edge surveillance systems and solutions that have received approval from the security division of the Ministry of Interior (MOl-SSD) of Qatar. They are integrating several leading CCTV brands, and whatever the security need, they are equipped enough to implement the customized systems through concept, design, getting approvals, installation, testing, and commissioning the whole project.

The job description includes:

• Implementing and maintaining LAN connectivity and wireless networks with guest policies, QOS configuration, barcode systems for password generation, RT token systems for customers, etc...
• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Design and implement local IT infrastructure, ELV systems, network systems, and servers for ongoing projects.
• Deploy, configure, and administer user policies, rights, and permissions.
• Structured cabling and Network rack dressing up to 42U floor stand rack. VLAN configuration, firewall configuration,
  multilevel user authentication system, etc…
• Coordinate with external technology vendors, internal staff members, and third-party consultants.
• Wall TV and advertisement for branding, and online video management.
• Operating system and Application software installation.
• Hardware and software troubleshooting on both laptops and desktops.
• Computer assembly and disassembly with the latest water-cooling system and their lower-level hardware configuration.
• Experience in Managing company's VOIP phone system and extension listings can also help implement and configure analog Panasonic
  PABX system using all its advanced features.
• ZKT Biometric Access control system hardware installation and software configuration with multiple location access
  and full function attendance systems with payroll database.
• Experience in maintaining and configuring Hybrid security systems like IP-based CCTV systems, Perimeter systems,
  GPS Vehicle tracking systems, etc.

Innovative Business Solution (IBS) is an emerging new-generation security solution provider headquartered in Qatar with its subsidiaries spread across the Middle East. The corporation started with the mission to serve national and international clients by manufacturing, supplying, dealing, and distributing highly effective and unmatched security systems & equipment for commercial, residential, and domestic aspects.

• proficient Knowledge in troubleshooting, assembling, disassembling, repairing, and monitoring of electronic security devices like Access control, Biometrics, EPABX, CCTV, etc...
• Lead team of 8 network personnel focused on ELV projects.
• Proposing, developing, and implementing improvements and modifications to process areas and equipment to improve project works.
• Monitored employee tasks to gauge business functions and inefficiencies.
• Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
• Reviewing all work to assure it is performed in accordance with established safety procedures.
• Upheld technology procedures in coordination with information technology teams.
• Wi-Fi Networking and Management with controller and Guest management system
• File Server, Storage Server, CDM system Management, DHCP Server, DDNS Configuration Etc…
• Network design and assign work parts to the bottom level of employees.
• Cooperative spirit in working with peers, supervisors, clients, and other co-workers.
• Facilities management in the project site and oversaw new installation wiring projects.
• Supervising and coordinating the work schedules of all technical staff.
• Provide guidance to subordinates to achieve goals in accordance with established policies.
• Monitoring & Evaluation of running projects regarding the ELV and Security systems...

Computer City was a well-established computer accessory shop in Calicut City. They have more than 200 regular customers in their CDM. They offer computer hardware and software solutions, rather than networking solutions, to their customers. They look forward to being the most competitive shop in Calicut and nearby towns. Government schools, banks, and registered business offices are at the top of the list of customers.

• Performed LAN, WAN, and network configuration, monitoring, and troubleshooting.
• Experience in repairing, installing, and maintaining desktop & notebook computers, printers, and scanners.
• Perform account management, follow-up sales, and other customer service tasks.
• Troubleshoot computer hardware and network issues in an efficient and courteous manner.