Hashly Noyola
Yuma,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Multitasking, personable individual willing to work hard to satisfy customer requests and working directly with families questions or concerns. Considered valuable employee and dedicated team player. With over than 2 years of working with Disable and Combative individuals to facilitate growth and change. Skilled in assessment, diagnosis and development of care plans to treat emotional, behavioral and psychological disorders. Attentive and passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, clerical and conflict management skills.
Overview
7
7
years of professional experience
Work History
Lead Direct Support Professional
Family Partners Adult Day Program
05.2021 - Current
- Produced and updated organizational records and reports, including organizing budgets and documentation.
- Facilitated community integration for clients by coordinating activities, transportation, and providing necessary support during outings.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
- Recorded status and duties completed in logbooks for management.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
- Collaborated with team members to identify and accomplish agency objectives.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained clean, safe, and well-organized patient environment.
- Maintained confidential client files with adherence to HIPAA guidelines.
- Cross-trained new employees by explaining rules, procedures and job responsibilities.
- Cleaned and disinfected equipment using appropriate techniques to avoid contamination.
- Worked well in a team setting, providing support and guidance.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Professional Loan Officer
Fast Auto Loans
02.2020 - 05.2021
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Utilized risk management strategies to attain high loan approval rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Representative
Booking.com USA
09.2017 - 12.2019
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Conducted training sessions for people on the partnership side on various aspects of the web page including soft skills development, product knowledge enhancement, and procedural updates.
- Provided excellent customer care by responding to requests, assisting with platform.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Psychology
Arizona Western College
San Luis Arizona United StatesHigh School Diploma -
San Luis High School
San Luis, AZ05.2016
Skills
- Effective customer communication
- Bilingual
- Staff leadership and direction
- Database entry
- Teamwork and Collaboration
- Adaptability and Flexibility
Timeline
Lead Direct Support Professional
Family Partners Adult Day Program
05.2021 - Current
Professional Loan Officer
Fast Auto Loans
02.2020 - 05.2021
Customer Service Representative
Booking.com USA
09.2017 - 12.2019
Psychology
Arizona Western College
High School Diploma -
San Luis High School
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