Hasiba Nisar
Leesburg,VA
Overview
3
3
years of professional experience
Work History
Patient Coordinator/Medical Receptionist Supervisor
Leesburg Sterling Family Prctc
Dulles, VA
06.2024 - Current
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Welcome, patients and visitors, in a professional and friendly manner.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Manage appointment bookings, cancellations, and rescheduling.
- Collect co-pays, process payments, and assist with billing inquiries.
Medical Assistant/Front Desk Coordinator
Virginia Hospital Center
Alexandria, USA
04.2022 - 06.2024
- Welcoming patients and visitors by greeting them, in person or on the telephone and answering or referring inquiries
- Optimizing patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments
- Keeping patient's appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before
- Registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients' late arrival; rescheduling or moving late arriving patients when necessary
- Comforting patients by anticipating patients' anxieties and answering patients' questions
- Maintaining a clean and presentable front office and reception area
- Ensuring availability of treatment information by filing and retrieving patient records
- Maintaining patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system
- Maintains accurate financial records by updating patient financial information recording
- Collecting patient charges; providing patients with receipts for payments
- Encouraging patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings
- Helping patients in distress by responding to emergencies
- Protecting patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations
- Quickly learns and effectively uses our electronic health records system, Allscripts
- Performs all other duties as trained and requested by provider and/or management
Medical Scribe/Medical Assistant
Capital of podiatry
01.2022 - 03.2022
- Recording details of the chief complaint, history of present illness, review of systems, physical exam, comorbid conditions, medications and allergies
- Recording details of the physical exam including pertinent positives, negatives and noted abnormalities
- Recording sufficient information in the physician's assessment and plan based on the level of complexity
- Helping Doctor with opening patient charts
Education
Associate of Science - Biology
Nova Community Collage
Alexandria, VA12-2023
High school diploma -
Thomas A Edison High School
Alexandria, VA05.2021
Bachelor of Science - Biology
Gorge Mason University
Fairfax, VASkills
- Customer Service
- Healthcare industry
- Front Desk
- Communication Skills
- Answering Telephones
- Telephone skills
- Time management
- Organization
- Attention to detail
- Medical Scheduling
- Office Administration
- Medical records
- Electronic records management
- Medical record requests
- Payment collection
- Follow-up care
- Relationship building
Languages
- English, Expert
- Persian, Expert
Languages
Persian
Native/ Bilingual
Timeline
Patient Coordinator/Medical Receptionist Supervisor
Leesburg Sterling Family Prctc
06.2024 - Current
Medical Assistant/Front Desk Coordinator
Virginia Hospital Center
04.2022 - 06.2024
Medical Scribe/Medical Assistant
Capital of podiatry
01.2022 - 03.2022
Associate of Science - Biology
Nova Community Collage
High school diploma -
Thomas A Edison High School
Bachelor of Science - Biology
Gorge Mason University
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