Hasibullah essmatzai
DUBLIN
Summary
Professional Warehouse Manager offering 4 years of expertise in supervising and training 87 employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Spectrum
12.2023 - 08.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Warehouse Manager
Access Global - US Embassy
02.2018 - 08.2021
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
Procurement Manager
Access Global- US Embassy
01.2015 - 01.2018
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Implemented risk management strategies within the supply chain process to mitigate potential disruptions from external factors such as fluctuating markets or natural disasters.
- Streamlined procurement processes for increased efficiency and cost savings through the implementation of digital tools and automation.
- Monitored and managed procurement budget to control costs.
- Managed a team of procurement professionals, fostering collaboration and teamwork to achieve organizational goals.
- Drove continuous improvement initiatives within the procurement function by identifying areas for optimization and proposing actionable recommendations.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
Logistics Manager
Access Global - US Embassy
12.2011 - 12.2014
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
- Reduced warehouse storage costs with effective space utilization strategies.
- Led adoption of sustainable logistics practices, reducing carbon footprint and operational costs.
- Coordinated with sales and marketing teams to forecast demand and adjust logistics strategies accordingly, avoiding stockouts.
- Enhanced team collaboration and communication, leading to more efficient problem-solving during peak operational periods.
- Improved inventory accuracy with introduction of cycle counting program, ensuring stock levels were always up-to-date.
Logistics Assistant
Access Global - US Embassy
02.2011 - 11.2011
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
Education
BBA - Business Administration And Management
Tabish University
Afghanistan02-2014
Skills
- Complaint handling
- Data entry
- Customer support
- Customer focus
- Documentation and reporting
- Order management
- Logistics coordination
- Delivery tracking
- Quality assurance monitoring
- Administrative support
- Problem resolution
- Customer relationship management (CRM)
- Conflict resolution
Languages
Persian
Native or Bilingual
Pashto
Native or Bilingual
English
Full Professional
Timeline
Customer Service Officer
Spectrum
12.2023 - 08.2024
Warehouse Manager
Access Global - US Embassy
02.2018 - 08.2021
Procurement Manager
Access Global- US Embassy
01.2015 - 01.2018
Logistics Manager
Access Global - US Embassy
12.2011 - 12.2014
Logistics Assistant
Access Global - US Embassy
02.2011 - 11.2011
BBA - Business Administration And Management
Tabish University
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