Hasibullah Ghulam Sarwar
Sunnyvale,CA
Summary
Dynamic professional with a proven track record at Taekwon Tigers Taekwondo and Golden Towing LLC, excelling in technical troubleshooting and interpersonal relationship building. Leveraged self-defense expertise and software installation skills to enhance client satisfaction and foster team collaboration. Achieved significant improvements in process efficiency and customer retention through innovative solutions and mentorship.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Martial Arts Instructor
Taekwon Tigers Taekwondo
04.2017 - Current
- Provided feedback and corrections to improve students' skills and techniques.
- Instructed on proper breathing techniques, stances, and forms.
- Served as a mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
- Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
- Handled administrative tasks related to class scheduling, attendance tracking, billing management, ensuring smooth operations within the dojo or studio setting.
- Evaluated student performance to determine promotion in rank.
- Coached new students by breaking down techniques into simple moves.
- Encouraged physical fitness to encourage students to maintain healthy lifestyles.
IT Support Coordinator
Golden Towing LLC
01.2024 - 01.2025
- Managed client onboarding processes, improving customer retention and satisfaction rates.
- Set up and installing all devices of company and troubleshooting.
- Leveraged Salesforce to track client interactions, increasing data accuracy and service quality.
- Utilized Six Sigma methodologies to streamline processes, achieving higher efficiency and lower costs.
- Implemented troubleshooting protocols, reducing average resolution time for technical incidents.
- Worked with other departmental staff to answer questions and resolve problems.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Associate of Science - Computer Networking
De Anza College
Cupertino, CAGED -
Coursera
Online 01-2023
Skills
- Demonstration and modeling
- Physical conditioning
- Interpersonal relationship building
- Self-defense expertise
- Team building and collaboration
- Technical troubleshooting
- Technical support
- Software installation
- Hardware diagnostics
- Network configuration
- Appointment scheduling
- Mac systems
- Hardware upgrades
Accomplishments
I have received my Master Degree in Martial arts and Examiner license from KUKKIWON World Taekwondo Federation
completed IT support course and received the certificate
Certification
> IT support certificate from Coursera
> Forth Dan black blet from KUKKIWON
> Master Degree from KUKKIWON
> Examiner certificate from KUKKIWON
Languages
English
Professional Working
Persian
Native or Bilingual
Timeline
IT Support Coordinator
Golden Towing LLC
01.2024 - 01.2025
Martial Arts Instructor
Taekwon Tigers Taekwondo
04.2017 - Current
Associate of Science - Computer Networking
De Anza College
GED -
Coursera
Similar Profiles
Vidal RosalesVidal Rosales
Taekwondo Instructor at Golden Tigers TaekwondoTaekwondo Instructor at Golden Tigers Taekwondo
Evan P. CooleyEvan P. Cooley
Writer and Television Host at All Clemson TigersWriter and Television Host at All Clemson Tigers
Lawrence BaldassanoLawrence Baldassano
Tigers Spring Training Facility at Detroit TigersTigers Spring Training Facility at Detroit Tigers