Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hasina Connell

Cary,NC

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

Run-It Transport
01.2023 - Current
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Tracked orders and notified customers of status or potential delays.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.

Community Associate

Regus Management Group
08.2019 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Executed record filing system to improve document organization and management
  • Identified, researched and resolved billing variances to maintain system accuracy and currency
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Financial Services Associate (Contract)

Fidelity Investments
09.2018 - 07.2019
  • Administered account transactions with customers and assisted in generating sales opportunities
  • Provided financial reports and interpreted financial information to customers while recommending further courses of action
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Boosted customer service satisfaction ratings through consistent quality control
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Late Stage Account Resolution Specialist

Wells Fargo Auto
07.2016 - 08.2018
  • Partnered with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiated for full payment or created terms for repayment
  • Monitored aging accounts and reached out to customers to discuss payments
  • Consistently learned and applied operational policies and State & Federal regulations governing collection practices
  • Demonstrated strong organizational and time management skills, in order to achieve department productivity metrics
  • Counseled debtors on payment options and arranged installment agreements
  • Documented all actions performed and interactions with customers
  • Assessed individual situations and developed effective and appropriate resolutions.

Early Stage Customer Service Agent

Seterus Inc, IBM
08.2015 - 06.2016
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Educated customers on company systems, form completion and access to services
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Responded to customer calls and emails to answer questions about products and services
  • Recommended products to customers and suggested other options if preferred product was unavailable.

Education

Business Management -

Wake Tech Community College
Raleigh, NC

High School Diploma -

Green Hope High
Cary, NC

Skills

  • Efficient and Detail-Oriented
  • Customer Account Management
  • POS Systems and Ordering Platforms: Focuspoint, genesis, XTRAC, SAP, Microsoft Word, Excel, Power point, Outlook, MUNIS, Syntelate, MSP, ITOP&CARS
  • Data Entry and Maintenance
  • Inbound Customer Calls
  • Issue and Complaint Resolution
  • Strong Analytical and Problem-Solving Skills
  • Administrative and Office Support

Certification

· Career Readiness

· Microsoft Word

· Microsoft Excel

Timeline

Logistics Coordinator

Run-It Transport
01.2023 - Current

Community Associate

Regus Management Group
08.2019 - 12.2022

Financial Services Associate (Contract)

Fidelity Investments
09.2018 - 07.2019

Late Stage Account Resolution Specialist

Wells Fargo Auto
07.2016 - 08.2018

Early Stage Customer Service Agent

Seterus Inc, IBM
08.2015 - 06.2016

Business Management -

Wake Tech Community College

High School Diploma -

Green Hope High

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Hasina Connell