Summary
Overview
Work History
Education
Skills
Model
Languages
Timeline
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Hasmine Zamora

San Antonio,TX

Summary

Proven to enhance guest satisfaction and cleanliness ratings at Ripley's Haunted Adventure, I leverage exceptional communication and problem-solving skills. Demonstrating dependability in high-pressure environments, I excel in teamwork, significantly improving operational efficiency. My dedication to customer service and attention to detail drive continuous improvement, making me a valuable asset to any team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Homemaker

Self-employeed
07.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.

Housekeeping Cleaner

Ripley's Haunted Adventure
04.2017 - 05.2021
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
  • Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
  • Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
  • Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
  • Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Customer Service Cashier

Ripley's Haunted Adventure
03.2017 - 05.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.

Haunt Actor

Ripley's Haunted Adventure
03.2017 - 05.2021
  • Maintained a safe environment for guests by adhering to safety protocols during performances.
  • Maintained high energy levels throughout long hours of performing, ensuring a consistent quality of experience for all guests.
  • Engaged with guests offstage when appropriate, enhancing their overall experience at the haunted attraction.
  • Received consistent positive feedback from guests for exceptional performance and authenticity in character portrayal.
  • Consistently arrived on time and prepared for all scheduled performances, demonstrating professionalism and dedication to the role.
  • Ensured proper care of costumes, props, and sets by following maintenance guidelines provided by management staff.
  • Attended workshops and training sessions to improve performance skills and stay current on industry trends and best practices.
  • Collaborated with the creative team to develop unique, memorable, and effective scare tactics.
  • Adapted quickly to changes in script or scene direction while maintaining character consistency throughout the performance.
  • Actively participated in promotional events such as parades or community appearances representing the haunted attraction, increasing brand visibility.
  • Communicated clearly with fellow cast members both onstage and offstage to coordinate cohesive performances that maximized fear factor for guests.
  • Contributed ideas for new characters, scenes, and scares during brainstorming sessions with the production team.
  • Participated in costume fittings, ensuring proper fit and function for optimal performance capabilities.
  • Enhanced guest experience by delivering engaging and realistic performances as various characters.
  • Participated in regular rehearsals to refine acting skills and ensure seamless execution of scare tactics.
  • Assisted in set design and prop placement, contributing to a visually immersive environment for guests.
  • Provided support to fellow haunt actors through constructive feedback and encouragement, fostering a positive work atmosphere.
  • Worked effectively under low-light conditions while maintaining strong stage presence and delivering convincing performances.
  • Successfully retained large amounts of dialogue in order to deliver accurate lines during high-pressure situations.
  • Teamed on clean up of set and location at end of performance to prepare for next performance.
  • Worked with various special effects, fog, strobes and loud sounds.
  • Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience.
  • Improvised character presentation and conversations with guests to provide immersive experience.
  • Researched character types and delivered appropriate voice, gesture and physical presentation.
  • Participated in group meetings pre- and post-production to determine needed changes and discuss options for improvement.
  • Demonstrates fine timing on actions and verbalizations to achieve maximum effect in concert with set and other actors.
  • Accustomed to attaching and using prosthetics and body props to enhance performance.
  • Used body language, facial expressions and vocal techniques to convey messages.
  • Applied special makeup to complement costume design for role in haunted woods entertainment event.
  • Memorized lines quickly and delivered convincingly in different acting settings.
  • Developed characters through improvisation and script analysis.
  • Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
  • Gained valuable on-set experience by working with established directors.
  • Made quick adjustments to characters on stage.
  • Interpreted scripts to create believable characters.
  • Collaborated with other performers for scene and character development.
  • Sought out auditions for different roles, arriving on time and well-prepared.
  • Utilized physical and vocal techniques to portray characters on stage.

Education

Associate of Arts - Fashion Design And Merchandise

Sanford Brown College
San Antonio, TX
12.2016

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Active Listening
  • Organization and Time Management
  • Decision-Making
  • Verbal Communication
  • Dependable and Responsible

Model

Volunteered to model for Japanese fashion brands. Bio-Politics and Listen flavor for three years.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Homemaker

Self-employeed
07.2021 - Current

Housekeeping Cleaner

Ripley's Haunted Adventure
04.2017 - 05.2021

Customer Service Cashier

Ripley's Haunted Adventure
03.2017 - 05.2021

Haunt Actor

Ripley's Haunted Adventure
03.2017 - 05.2021

Associate of Arts - Fashion Design And Merchandise

Sanford Brown College

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Hasmine Zamora