Hasna Benz
Houston,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Summit Companies
05.2022 - 03.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Utilized Microsoft software to retrieve and deliver messages.
- Handled complaints and questions, and re-directed calls to other team members.
Server Trainer
Fogo De Chão
07.2021 - 01.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Provided coaching and mentoring to employees.
Accounts Payable Intern
Summit Companies
Saint Paul , MN
05.2018 - 08.2019
- Skilled at working independently and collaboratively in a team environment.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Evaluated financial records to detect errors and discrepancies.
- Matched purchase orders with invoices and recorded necessary information.
- Inspected account books and recorded transactions.
Education
Bachelor of Arts - Business Management
Arizona State University
Tempe, AZ12.2020
Skills
- Information Updates
- Managing Calendars
- Allocating Work
- Appointment Setting
- Coordinate Schedules
- Timely Processing
- Customer Care
- Customer Satisfaction
- Marketing Effectiveness
Timeline
Receptionist Administrator
Summit Companies
05.2022 - 03.2023
Server Trainer
Fogo De Chão
07.2021 - 01.2023
Accounts Payable Intern
Summit Companies
05.2018 - 08.2019
Bachelor of Arts - Business Management
Arizona State University
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