Hasnaa Ait Zidane
North chesterfield,VA
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Administrator
A Peace Of Mind Counseling Services
10.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Updated patient records with accurate current insurance policy information.
- Posted payments to accounts and maintained records.
Human Resources Coordinator
Alcatel-Lucent MENA
09.2016 - 03.2017
- Acting as point of contact for employees during induction and onboarding stage till exit
- Manage the new joiner and leaver processes in relation to visa related documentation, including employment visas, medicals, labor cards and contracts, residence visas, Emirates IDs
- Leading day-to-day payroll administration and acting as initial degree of contact for inquiries and issues related to payroll
- Maintain records of personnel-related data (payroll, personal information, leaves, etc.) in the database & the Vacation toll
- Organizing, managing, coordinating, and directing the operations and functions of personnel
- Identifying, reviewing, and advising on tasks related to recruitment process and employment strategies to meet human resources requirements
- Interpreting, assisting and advising employees and managers regarding leave management and benefit administration, and HR procedures and policies within the specified guidelines
- Establishing, organizing and supervising the maintenance of employee records, ensuring complete accuracy and confidentiality
- Preparing, reviewing, interpreting, analyzing and approving a variety of data, information and reports, and making recommendations depending on findings
- Conducting with and advising management and supervising human resource issues; investigating human resource related problems and making recommendations to the organization
- Preparing Salary / Noc, Experience letters
- Coordinating with PROs and act as a point of contact for all employees related to queries
- (visa renewal, family visas etc..)
Office/Personal Assistant
Alcatel-Lucent MENA
10.2010 - 09.2016
- Assist the MENA Vice President in organizing the agenda calendar & events to ensure all scheduled internal/external meetings are attended on time
- Manage VP's travel logistics
- Handle all expenses of the VP (Travel, Utilities, Different Bills)
- Handling petty cash
- Handle office Events & quarterly meetings organization
- Perform administrative duties in the office and organized supplies to ensure efficiency
- Prepare and edit correspondence, communications, presentations and other documents
- Monitor, respond to and distribute incoming communications
- Maintain all office equipment and ensured in good proper working conditions
- Arrange conference & video calls with the team/customers abroad
- Raise Purchase requests for local team.
Travel Coordinator
Alcatel-Lucent MENA
01.2010 - 01.2013
- Answer and manage incoming calls (screen calls - job seekers, cold callers; take messages, direct sales or client calls to relevant person)
- Receive and interact with incoming visitors/Interact with external clients
- Assist in updating internal phone directory frequently./submitting the monthly personal calls report to finance
- Manage booking of meeting rooms, taxi reservations, and any daily client pick up and employee
- Assisting & Supporting the office Team for different administrative task (salary certificate, NOC, Claim expense)
- Manage & ship all incoming & outgoing Courier Items - and invoices for items of value and track shipments for staff
- Manage and coordinate the meeting room reservation system
- Organize any in house catering requirements for meetings or training seminars
- Manage and maintain executives schedules, appointments and travel arrangements
- Organize/coordinate both local and international travel arrangements
- Cooperate with the employees and advise them on the travel plans based on their needs and requirements
- Reserving tickets in airlines, railways or other mode of transportation, that best suits the customer or traveler's interest
- Maintaining all travel related records and documents
- Meeting clients and also representatives from airline, car rental agencies etc, to be updated on latest travel timings, ticket prices, fares etc
- Liaise with the HR coordinator and public relations officer on employee visa applications and joining formalities & staff relocation
- Signing corporate agreement with hotels, making hotel booking within and out of the UAE, negotiating the best corporate rate (daily, monthly and long stay).
HR Receptionist/Clerk
AL Noor Hospital
09.2008 - 10.2010
- Manage the reception area, receive all visitors in the HRD courteously and in professional manner., meet and greet applicants & Staff
- Reporting to the HR Manager
- Provide a variety of secretarial and administrative support such as maintaining manuals, computerized files also external correspondence and documentation
- Handling technical and administrative forms
- Handling incoming telephone calls
- Prepare, send, receive, sort and classify all incoming and outgoing correspondences both by hand and Courier
- Handling The fax and email
- Prepare meeting schedules, & arrange appointments
- Follow up on all matters of concern as directed by HR Manager
- Orientation for new staff, welcome them
- Calling the candidates for interviewing and searching for CVs in the needed criteria
- Maintaining the filling work for HR Department (CVs, IOM files, Department Correspondence)
- Maintaining employee details in Database
- Making reports as requested from management
- Arranging the formalities (Booking the ticket, clearance, joining Dates & Transferring pickup from the airport)
- Responsible for supporting all the stationary for the staff and the managers
- Signing corporate agreement with hotels, making hotel booking within and out of the UAE, negotiating the best corporate rate (daily, monthly and long stay).
Education
Brevet technician Superieur - Hospitality Tourism & leisure Management
LA RESIDENCE
01.2008
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Customer Engagement
- Office Management
- Payroll
- Scheduling appointments
Communication Skills
Fluent in Reading, speaking and Writing, Fluent in Reading, speaking and Writing, Fluent in Reading, speaking and Writing, Fluent in Reading
References
Available upon request
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
Certification
-Adult Mental Health First Aid Training
Timeline
Office Administrator
A Peace Of Mind Counseling Services
10.2023 - Current
Human Resources Coordinator
Alcatel-Lucent MENA
09.2016 - 03.2017
Office/Personal Assistant
Alcatel-Lucent MENA
10.2010 - 09.2016
Travel Coordinator
Alcatel-Lucent MENA
01.2010 - 01.2013
HR Receptionist/Clerk
AL Noor Hospital
09.2008 - 10.2010
Brevet technician Superieur - Hospitality Tourism & leisure Management
LA RESIDENCE
-Adult Mental Health First Aid Training
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