Hasnain Deen
Mountain View,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Client Relationship Consultant 4 (Banker)
US Bank NA
San Francisco, CA
04.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Personal Banker / Business Advocate
Wells Fargo & Company
San Francisco, CA
02.2016 - 04.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Assisted with complex proposal development and business participation plans.
- Built relationships with customers and community to promote long term business growth.
Visual Merchandising Coordinator
Zara USA
San Francisco, CA
02.2015 - 01.2016
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created visual marketing and styled window displays.
Education
Associate of Arts - Marketing
Canada College
Redwood City, CA2019
Master of Arts - Economics And Finance
University of Karachi
Pakistan 07.2015
Skills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
- Active Listening
- Decision Making
- Leadership
Timeline
Client Relationship Consultant 4 (Banker)
US Bank NA
04.2022 - Current
Personal Banker / Business Advocate
Wells Fargo & Company
02.2016 - 04.2022
Visual Merchandising Coordinator
Zara USA
02.2015 - 01.2016
Associate of Arts - Marketing
Canada College
Master of Arts - Economics And Finance
University of Karachi
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