Hasra Hassan
Sungai Buloh
Summary
Dynamic Customer Care Consultant with Maxis Telecommunications, adept at resolving complex issues and enhancing customer satisfaction. Bilingual in English and Malay, I excel in communication and problem-solving, ensuring efficient service delivery. Proven ability to maintain accurate records while thriving in fast-paced environments, leveraging strong organizational skills and basic computer proficiency.
Overview
2
2
years of professional experience
Work History
Customer Care Consultant
Maxis Telecommunications
06.2022 - 02.2024
- Assisted customers with billing, service inquiries, and technical support to ensure a positive experience.
- Resolved customer complaints by identifying issues quickly and providing effective solutions.
- Maintained accurate records of customer interactions and transactions.
- Developed strong communication and problem-solving skills while working in a fast-paced environment.
Education
High School Diploma -
SMK BANDAR BARU SG BULOH
Jalan BRP 1/10, Bukit Rahman Putra, 47000 Sungai BSkills
Bilingual: English, Malay
Customer Service & Communication
Time Management & Organization
Problem Solving & Adaptability
Basic Computer Skills (MS Office, Google Suite, etc)
Timeline
Customer Care Consultant
Maxis Telecommunications
06.2022 - 02.2024
High School Diploma -
SMK BANDAR BARU SG BULOH