Hassaan Williams
Elizabeth
Summary
Dynamic professional with extensive experience in retail management and customer service at Nike. Proven ability to enhance sales through effective team collaboration and visual merchandising. Skilled in inventory management and employee training, with a strong focus on customer satisfaction and operational efficiency. Proficient in MS Excel and adept at fostering positive team environments.
Overview
11
11
years of professional experience
Work History
Athlete
Nike Factory Store
04.2024 - Current
- Assisted customers in product selection, ensuring a positive shopping experience.
- Maintained knowledge of current sales promotions and product features.
- Operated POS system efficiently to process transactions accurately.
- Collaborated with team members to achieve store sales goals consistently.
- Assisted in unloading shipments and sorting products for display.
- Collaborated with team members to efficiently replenish shelves.
- Trained new employees on stocking procedures and safety protocols.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Assisted in maintaining store organization and cleanliness for optimal shopping environment.
- Demonstrated proficiency in product knowledge to enhance customer experience.
Assistant Store Manager
AS Bathing Company
10.2019 - 03.2024
- Assisted in daily store operations, ensuring optimal customer service and satisfaction.
- Coordinated staff schedules to maintain operational efficiency during peak hours.
- Supported inventory management, accurately tracking stock levels and reordering supplies.
- Trained new employees on company policies, procedures, and customer service best practices.
- Implemented visual merchandising standards to enhance product displays and increase sales appeal.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Stocker
Nike
10.2017 - 10.2019
- Organized inventory by sorting and labeling products efficiently.
- Assisted in stocking shelves to maintain optimal product availability.
- Monitored stock levels and communicated needs for replenishment effectively.
- Implemented safety protocols to ensure a secure working environment.
- Trained new staff on stocking procedures and store standards.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Delivery Driver
Windsor
06.2016 - 09.2017
- Operated delivery vehicle safely, adhering to all traffic and safety regulations.
- Navigated routes efficiently, ensuring timely deliveries to customers.
- Inspected vehicle before each shift to maintain operational readiness and safety.
- Communicated with dispatch regarding delivery status and any potential delays.
- Assisted in loading and unloading packages, optimizing cargo space for efficiency.
Walmart
11.2015 - 02.2016
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored team members on best practices for customer service and product management.
- Implemented inventory control measures, minimizing discrepancies and improving stock accuracy.
- Coordinated schedules for staff to optimize coverage during peak hours and enhance productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJSkills
Windows XP
Mac OS X
MS Word- Advanced
MS Excel- Basic
Internet Exploration
MS PowerPoint- Intermediate
Email Communication
MS Access- Basic
Youth coaching Football and Basketball
Timeline
Athlete
Nike Factory Store
04.2024 - Current
Assistant Store Manager
AS Bathing Company
10.2019 - 03.2024
Stocker
Nike
10.2017 - 10.2019
Delivery Driver
Windsor
06.2016 - 09.2017
Walmart
11.2015 - 02.2016
High School Diploma -
Elizabeth High School