Hassan Abdullah
West Bloomfield,MI
Summary
An IT project manager with 3 years of experience leading healthcare projects from initiation to closure. Proficient project management methodologies, healthcare regulations and compliances, healthcare IT systems, I have started and finished Multiple EMR\EHR projects between lab and medical interfaces. Strong technical background and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Project Manger
Great Lakes Medical Laboratory
07.2021 - Current
- Lead and manage IT projects related to electronic medical records (EMR), computerized physician order entry (CPOE), and PDFs archiving and communication systems (PACS) for multiple hospital facilities and doctor's offices
- Played a key role in the development and implementation of an advanced application specifically designed to securely deliver lab results to patients via text messages while adhering to HIPAA guidelines
- Collaborate with stakeholders to define project scope, goals, and deliverables
- Manage the implementation of different EMR interfaces with various third-party applications
- Started and finished EMR integrations with Athena, PCC, Practice fusion, Aprima, E-Clinical, EHI, and Allscripts
- Develop project and timelines using Agile methodology
- Monitor project progress and adjust project plans as necessary
- Conduct testing and troubleshooting of EMR interfaces
- Create training materials and provide training to end-users on new integrations
- Re-structured the onboarding process to include a six-week training program and changed the employee probation period to six months, which led to a 40% increase in productivity over two years.
Service Desk Team Lead
Lear Corporations
03.2019 - 05.2021
- Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective
- Coordinate the service desk team members in their daily duties
- Interview new service desk analysts and train new employees
- Write instruction documents on how to troubleshoot various programs and applications
- Lead team meetings
- Analyze Incident trends, recommend and implement actions, with approval, to reduce Incidents
- Review ticket quality and set QA standards
- Conduct random surveys of users immediately after they have used the Service Desk and report the results to Management each month
- Experience of Problem Management & Incident Management.
Education
Bachelor of Science in Computer Science, IT -
Oakland University
Rochester Hills, Michigan01.2018
Associates of Arts in Liberal Arts -
Oakland Community College
Farmington, Michigan09.2012
Skills
- Project management methodologies (Agile, Waterfall)
- Healthcare IT systems (EMR, HER, HL7, CPOE, PACS)
- Regular compliance (HIPPA)
- Team leadership and collaboration
- Agile methodologies and Jira
- Project planning and scheduling
- Business analysis and requirements gathering
- Problem solving and troubleshooting
- Budget development and management Technical Issues and troubleshooting
- Risk Management
Certification
PMP, in progress
Timeline
IT Project Manger
Great Lakes Medical Laboratory
07.2021 - Current
Service Desk Team Lead
Lear Corporations
03.2019 - 05.2021
Bachelor of Science in Computer Science, IT -
Oakland University
Associates of Arts in Liberal Arts -
Oakland Community College
PMP, in progress
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