With a robust background as a Signal Support Specialist in the Army and a Customer Service Representative at Domino's Pizza, I excel in satellite communications and customer service. My expertise includes managing secure voice systems and enhancing team efficiency, underscored by a SECRET clearance and significant IT certifications. I thrive in high-pressure environments, ensuring optimal communication network performance and exceptional client interactions.
As a team member at Domino’s Pizza, I took on multiple roles to ensure smooth operations and a great customer experience. My responsibilities included:
- Pizza Preparation: I prepared and cooked pizzas and other menu items, consistently maintaining high standards of quality and presentation.
- Customer Service: I greeted customers, took orders both in-person and over the phone, and provided friendly, efficient service.
- Cleanliness and Maintenance: I maintained a clean and organized work environment, including the kitchen, dining area, and restrooms, adhering to food safety and sanitation guidelines.
- Cash Handling: I managed cash and card transactions accurately while operating the register and processing orders.
- Stocking and Inventory: I helped manage inventory, restock ingredients, and ensured the kitchen was always prepared for high-demand periods.
- Team Collaboration: I worked closely with other team members, communicated effectively, and assisted in all areas of store operations to keep everything running smoothly.
This role allowed me to develop strong customer service skills, learn to multitask in a fast-paced environment, and contribute effectively as part of a team.
Certifications and Clearances:
Security Clearance: SECRET (Granted July 2024)
Certificate: Cyber Awareness Challenge Training FY 2024
Technical Skills:
- Signal Intelligence (SIGINT): Skilled in gathering, analyzing, and managing signal intelligence to support tactical decision-making
- Satellite Communications: Expertise in configuring, operating, and troubleshooting satellite communication systems to provide secure and reliable connectivity
- Hardware Installation: Proficient in installing, maintaining, and repairing communication and IT hardware, ensuring system readiness and performance
- Antenna Theory: In-depth understanding of antenna principles, enabling the effective deployment and optimization of communication systems
- Information Security: Knowledgeable in implementing information security measures to safeguard data, including encryption and secure communications protocols
- Quality of Service (QoS): Skilled in managing and optimizing network performance to ensure high-quality service levels for voice and data transmissions
- Radio Frequency Management: Expertise in managing radio frequencies to optimize communication channels, minimize interference, and ensure effective signal use
- Voice Communication Systems: Experienced in the setup and management of voice communication systems, including both standard and secure voice networks
- Secure Voice Systems: Proficient in the deployment and operation of secure voice systems to ensure confidentiality and integrity in communications
- Tactical Operations Support: Proven ability to provide communications support during tactical operations, enhancing mission effectiveness through reliable and secure communication networks