Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Hassan Algasid

Dearborn Heights,MI

Summary

Results-oriented and highly skilled Manual UAT Testing Analyst with a decade of hands-on experience specializing in executing comprehensive manual test cases for loan origination and servicing systems. Proven expertise in conducting thorough functional and regression testing, ensuring the integrity and accuracy of financial systems. Proficient in collaborating with cross-functional teams, leveraging financial acumen to analyze and resolve complex business challenges. Noteworthy achievements include improving sales conversion rates, enhancing efficiency guides, and successfully conducting UAT for mortgage and financial applications. Seeking a challenging role in manual testing for a remote position, where my extensive experience and commitment to delivering high-quality results align seamlessly with the needs outlined in the job description.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr QA Tester

TCS - Flagstarbak
03.2023 - Current
  • Developed and maintained test plans, test scenarios, and test cases to ensure the quality of software products.
  • Executed functional, performance, security, usability tests on web applications.
  • Performed exploratory testing and identified issues in the system before release.
  • Conducted regression tests after bug fixes to verify the integrity of the system.
  • Reported defects using tracking tools such as JIRA and tracked their resolution status.
  • Collaborated with other departments during various phases of product releases.
  • Gathered knowledge about application domain through reading technical documents and manuals.
  • Prepared reports summarizing results from different types of testing activities conducted.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.

UAT 2

optomi -Flagstar Bank
04.2022 - 02.2023
  • Create and execute manual test cases
  • Functional, regression, positive and negative testing
  • In-depth Mortgage products knowledge and experience
  • Assist in training new hires on the system and/or process changes
  • Ability to report testing results including gaps and/or bugs in a concise and thorough manner
  • Ability to analyze, propose (and/or escalate for resolution), and document appropriate solutions for problems and issues discovered during testing and/or other phases of a project where you are engaged.
  • Conducted requirements gathering sessions with stakeholders to ensure all user needs and expectations were captured.
  • Developed detailed test plans and test cases based on requirements documents and system design specifications.
  • Performed functional, regression, integration, smoke, acceptance and UAT testing.

Manual UAT Tester-mortgage Loan Officer

Amerisave Mortgage
Troy, MI
03.2021 - 04.2022
  • Collaboration with the Development team to produce a solution for low-credit clients which resulted in an increase in production of the company by 7% in just the first month of its release
  • Developed and maintained relationships with local real estate agents.
  • Offered unique and creative solutions to accomplish the clients goals
  • Help client realize there true goals by analyzing there financial situation
  • Built positive relationships with realtors and clients for future business and referrals
  • Converted applications to loans at a 60% rate while the standard is 26%
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Listen to a clients situation to determine there actual financial needs
  • Tested the banking and underwriting system from a user stand point
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Monitored customer accounts to track outstanding issues and implement new solutions.
  • Delegated daily tasks to team members to optimize group productivity when talking to clients.
  • Created and coordinated group training classes in alignment with company sales objectives.
  • Developed and coordinated group training classes in alignment with company sales objectives.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Completed unit and regression tests on software and individual modules.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Monitored and facilitated bug resolutions to optimize software.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Conducted UAT for the Amerisave Mortgage mobile app, ensuring that the app met business requirements and user needs
  • Worked closely with the development team to communicate defects and ensure that issues were addressed in a timely manner.
  • Participated in daily stand-up meetings to provide status updates and discuss any issues or concerns related to testing.
  • Assisted with the development and implementation of mobile app testing strategies and methodologies.
  • Developed test cases and test scenarios for the mobile app, and executed tests to identify defects and ensure functionality.

Manual UAT Analyst- Loan Officer

Quicken Loans
Detroit, MI
12.2019 - 03.2021
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Complied applications and paperwork and double-checked for accuracy.
  • Awarded for Sales conversion of 56% from credit to application while 25% is the conversion rate of a good banker.
  • helped develop an efficiency one call guide to help train newer bankers to navigate through the system efficiently which resulted in new highers converting loans at a 10% higher rate after the first month.
  • Found creative solutions to qualify clients who either didn't like what other bankers offered or were previously denied for there loan.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Helped customers make decisions about loans based on availability, terms and benefits.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Provided customer service to clients in process or have already closed there loans with us.
  • Verified aspects of integration testing, functional testing and regression testing.
  • Executed test scripts and logged defects, working with application team to resolve issues arising out of testing process.
  • Created test results and tested summary deliverables to enable production implementation readiness.
  • Participated in sprints to verify solutions applied met business requirements appropriately.
  • Conducted UAT for the Quicken Loans mobile app, verifying that the app met user needs and business requirements.
  • Developed and executed test cases for the mobile app, identifying defects and working with developers to address issues.
  • Coordinated with other members of the testing team to ensure that the mobile app was thoroughly tested and met high standards of quality.
  • Worked with the development team to improve the mobile app testing process, identifying areas for improvement and implementing changes.
  • Identified quality issues per defined processes and escalated potential quality issues immediately to management.
  • Collaborated with self-directed development teams and partners, building upon existing Scaled Agile for enterprise (SAFe) Agile processes.

Manual Web Tester

Empire Realty Group LLC,
08.2018 - 12.2019
  • Collaborated with Mortgage Lenders and title companies to ensure a timely closing
  • Coordinated real estate closings, verifying all documents were signed and funds were disbursed correctly
  • Prepared documents such as representation contracts, purchase agreements, closing statements, leases, and deeds
  • General counsel agreements and agendas
  • Scheduled home viewings with potential buyers, providing them with all the details and value of the property
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Completed unit and regression tests on software and individual modules.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Simulated software production environments to allow for enhanced testing.
  • Monitored and facilitated bug resolutions to optimize software.

Manual Game Tester

Google
San Francisco, CA
10.2018 - 02.2019
  • Generated concise written reports to detail discrepancies found during testing and entered findings into bug tracking system.
  • Distinguished and identified issues in games to decrease errors and crashes.
  • Tested games to identify areas of improvement for quality, sound, graphics and overall functionality.
  • Executed pre-written test cases to identify bugs, common issues and concerns in new and upcoming games.
  • Monitored and facilitated bug resolutions to optimize software.
  • Maintained detailed recordkeeping and updated project documentation to compile reports.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Completed unit and regression tests on software and individual modules.

Freelance Manual Tester

Fiverr.com
01.2015 - 08.2018
  • Executed test scripts and logged defects, working with application team to resolve issues arising out of testing process.
  • Verified aspects of integration testing, functional testing and regression testing.
  • Created test results and tested summary deliverables to enable production implementation readiness.
  • Completed unit and regression tests on software and individual modules.
  • Monitored and facilitated bug resolutions to optimize software.
  • Identified needs of customers promptly and efficiently.
  • Manual web testing
  • Mobile testing

Manual Web Tester

Kmart, Sears Holding
Ramona, CA
10.2014 - 01.2015
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Created and maintained database of common and known testing defects.
  • Positive and negative testing
  • Regression testing

Skills

  • Team Supervision
  • Issue and conflict resolution
  • Friendly, positive attitude
  • Customer service
  • Team management
  • Test planning
  • Defect resolution
  • Cross-platform testing
  • attention to detail
  • Recordkeeping abilities
  • Stress analysis
  • Project management
  • Customer assistance
  • Training and mentoring
  • Developing financial plans
  • Advising on investments
  • Good work ethic
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Financial Planning Expert

Certification

  • Licensed Real estate agent
  • Licensed mortgage Loan officer

Timeline

Sr QA Tester

TCS - Flagstarbak
03.2023 - Current

UAT 2

optomi -Flagstar Bank
04.2022 - 02.2023

Manual UAT Tester-mortgage Loan Officer

Amerisave Mortgage
03.2021 - 04.2022

Manual UAT Analyst- Loan Officer

Quicken Loans
12.2019 - 03.2021

Manual Game Tester

Google
10.2018 - 02.2019

Manual Web Tester

Empire Realty Group LLC,
08.2018 - 12.2019

Freelance Manual Tester

Fiverr.com
01.2015 - 08.2018

Manual Web Tester

Kmart, Sears Holding
10.2014 - 01.2015
  • Licensed Real estate agent
  • Licensed mortgage Loan officer

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Hassan Algasid