Hassan Alkahaleh
Pomona,CA
Summary
Knowledgeable Dispatcher with 4 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
10
10
years of professional experience
Work History
Dispatcher /Production Scheduler
Associated Ready Mix
Los Angeles, CA
01.2020 - Current
- Received and dispatched calls for services.
- Updated records of driver locations, delays, and cancellations.
- Scheduling next days orders for service
- Monitoring trucks and orders during the day making sure all is going as planned.
- Communicating with customers during the day to assure a quality service is being achieved.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries .
- Ensured compliance with safety regulations and company policies.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 50 drivers.
- Reported delays, accidents or other traffic and transportation situations.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
Driver /Crew Trainer
Associated Ready Mix
Los Angeles , CA
06.2018 - 01.2020
- Delivered concret to customers in a timely and efficient manner.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working
- Maintained accurate logs of vehicle inspections and repair status.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Adhered to company policies and procedures related to safety and security standards.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Determined most expedient trip by mapping out driving routes ahead of time.
Shipping Manager
Honeybee overseas shipping
Los Angeles , CA
04.2014 - 07.2018
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented inventory control systems to ensure accuracy of supply levels.
- Created and maintained records of all orders, receipts, shipments, storage and distribution activities.
- Organized and managed the loading, unloading, packing and shipping of products.
- Maintained accurate records of all outgoing freight activities.
- Provided detailed reports on delivery status to management teams.
- Ensured compliance with safety regulations when handling hazardous materials during shipment processes.
- Supervised warehouse staff in order to ensure efficient use of resources when packaging items for shipment.
- Handled customer complaints related to shipping issues promptly and professionally.
- Established procedures for receiving, inspecting, storing, packaging, labeling, documenting, tracking and delivering goods.
- Worked closely with Customs Brokers to ensure timely clearance of imports and exports through customs inspections.
- Utilized problem solving skills to resolve any issues encountered during the shipping process quickly and efficiently.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
Education
Bachelor of Arts - English Literature
University of Damascus. Syria
Damascus. Syria 06-2006
Skills
- Phone Dispatch
- Driver Communication
- Schedule Coordination
- Processing Orders
- Coordinating Urgent Deliveries
- Workflow Planning
- Customer Communication
- Positive Communication Skills
- Order Data Entry
- Service Coordination
- Dispatch Coordination
- Logistics Activities And Coordination
- Training New Hires
- Data Monitoring
- Improving Operations
- Prioritizing Calls
- Customer Relationship Management
- Critical Thinker
- Schedule Management
Timeline
Dispatcher /Production Scheduler
Associated Ready Mix
01.2020 - Current
Driver /Crew Trainer
Associated Ready Mix
06.2018 - 01.2020
Shipping Manager
Honeybee overseas shipping
04.2014 - 07.2018
Bachelor of Arts - English Literature
University of Damascus. Syria