Hassan A'se
Rowlett,TX
Summary
Reliable and upbeat Team Member successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Bakery
Tom Thumb
01.2023 - Current
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Trained and supervised new employees on bakery operations and procedures.
Barber
Self Employed
01.2022 - 01.2023
- Started Barbering with one client and expanded the business to 25-30 loyal customers throughout the year
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Managed business customer service, responding to requests and concerns promptly.
Front Desk Clerk
Aloft Dallas Downtown
12.2020 - 01.2022
- Worked as a Front Desk Clerk and Night Auditor
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Package Handler
Federal Express
03.2020 - 12.2020
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Contributed to increased productivity by working effectively in high-pressure situations by dispersing tens of thousands of packages a night.
Education
No Degree - Criminal Justice
Southern University A&M College
Baton Rouge, La03.2020
High School Diploma -
Yvonne Ewell Townview Magnet Center
Dallas, Tx06.2019
Skills
- Cashiering
- Cash Handling
- Night Audit
- Barbering
- Hospitality
- Packaging
- Problem Solving
- Critical Thinking
- Customer Service
- Opening and Closing Duties
- Adaptive and Creative
- Inventory management
Languages
English
Awards
Customer Service Licensed since Jan. 2023 Licensed Barber since Mar. 2022
Timeline
Bakery
Tom Thumb
01.2023 - Current
Barber
Self Employed
01.2022 - 01.2023
Front Desk Clerk
Aloft Dallas Downtown
12.2020 - 01.2022
Package Handler
Federal Express
03.2020 - 12.2020
No Degree - Criminal Justice
Southern University A&M College
High School Diploma -
Yvonne Ewell Townview Magnet Center
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