Hassan Bishaar
Minneapolis,MN
Summary
Results-driven professional with a strong background in security operations, hospital safety, and healthcare software customer support. Experienced in maintaining secure environments, responding to incidents with professionalism, and ensuring compliance with safety protocols in high-pressure healthcare settings. Skilled at assisting patients, staff, and clients with empathy while troubleshooting healthcare software systems and resolving technical issues efficiently. Known for clear communication, attention to detail, and the ability to bridge the gap between clinical teams and technology solutions to enhance overall service delivery and patient care.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Healthcare SAAS Specialist
HHAeXchange
Bloomington, MN
04.2025 - Current
- Managed client onboarding processes to ensure timely setup.
- Assisted in troubleshooting technical issues for clients using the platform.
- Collaborated with cross-functional teams to enhance user experience and functionality.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Performed quality assurance testing on newly developed software applications.
- Analyzed customer needs and recommended appropriate products or services.
- Reviewed documents for accuracy prior to submission or publication.
- Maintained accurate records of customer interactions and feedback.
- Maintained positive working relationship with fellow staff and management.
Hospital Security Officer
Fairview Southdale Hospital
Edina, Minnesota
05.2023 - 02.2025
- Monitored hospital premises to ensure safety and security of patients and staff.
- Collaborated with local law enforcement during incidents requiring external support.
- Maintained detailed logs of incidents and observations for future reference and analysis.
- Patient De-escalation and conflict resolution.
- Managed access control systems including CCTV surveillance cameras.
- Provided exceptional customer service, addressing concerns from patients and visitors effectively.
Security Officer
GardaWorld Security
Minneapolis, MN
06.2021 - 05.2023
- Supervised daily security operations ensuring safety and compliance.
- Trained and mentored security staff on protocols and procedures.
- Managed scheduling and staffing for optimal resource allocation.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
Security Officer
Allied Universal Security Services
Minneapolis, Minnesota
02.2018 - 04.2021
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to detect and prevent potential security breaches.
- Responded promptly to alarms and incidents, following established protocols.
- Documented daily activities, incidents, and observations in detailed reports.
- Collaborated with local law enforcement during investigations and emergencies.
- Enforced access control measures to restrict unauthorized entry effectively.
- Provided excellent customer service while addressing visitor inquiries and concerns.
- Monitored surveillance cameras and responded to suspicious activity.
Education
Bachelor of Science - Information And Computer Systems
Metropolitan State University
Saint Paul, MN 08.2017 - 05.2021
Skills
- Monitoring systems
- Access control
- Security protocols
- Crisis intervention
- Customer service
- De-escalation
- Report writing
- Effective communication
- Team training
- Active shooter training
- Theft prevention training
- Physical fitness
- Defensive tactics training
- Identification verification
- Weapons training
- CCTV surveillance
Certification
- First aid & CPR
Languages
Arabic
Professional
Somali
Professional
Timeline
Healthcare SAAS Specialist
HHAeXchange
04.2025 - Current
Hospital Security Officer
Fairview Southdale Hospital
05.2023 - 02.2025
Security Officer
GardaWorld Security
06.2021 - 05.2023
Security Officer
Allied Universal Security Services
02.2018 - 04.2021
Bachelor of Science - Information And Computer Systems
Metropolitan State University
08.2017 - 05.2021