Hassan Brown

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of

the problem; selecting and explaining the best solution to solve the problem; expediting correction or

adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and

analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Manage large amounts of incoming calls

• Generate sales leads

• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.

• Assist in scheduling and supervising staff.

• Member service oversight - Ensuring staff is providing a superior customer experience at all times.

• Assist in resolving or escalating employee issues or concerns.

• Involved in all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check members into the system.

• New member sign-up.

• Take prospective members on tours.

• Facilitate all member requests, issues and questions.

• Assist in overseeing cleanliness and maintenance of facility.

• Assist in ordering of supplies using specific budget based on club requirements.

• Assist in tracking statistics and reports (weekly, monthly, and annually).

• Backup support for any employee who is absent.

• Review learning material with students, either individually or in small groups, to help reinforce lessons presented by lead teachers
• Supervise students in class, during lunch hour, playtime or recess, and at special events, like field trips
• Aid in teaching appropriate behavior and social skills to students
• Assist in enforcing school and classroom rules
• Assist with record keeping, such as attendance records, student progress notes and grades
• Help teachers prepare for lessons by assembling materials and equipment
• Provide personal aid and care as necessary to students, such as help with hygiene, eating or toileting, for example
• Take payments
• Clean facility to ensure cleanliness for the students.