Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hassan El-Sayed

Dearborn,MI

Summary

Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.

Results-oriented Retail Sales Supervisor with 7+ years of successful experience managing sales staff by coaching employees, delegating assignments and motivating team to exceed sales goals. Expertise in inventory management and loss prevention coupled with familiarity of sales policies and procedures. Committed to creating and maintaining cooperative team-based work environment.

Overview

14
14
years of professional experience

Work History

Mortgage/ Brokerage Loan Officer

Equity Express
01.2024 - 08.2024

· Assessed clients' financial data to determine loan suitability.

· Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.

· Mentored other mortgage brokers in methods to help each land new clientele.

· Established strong relationships with borrowers, which helped to forge new business opportunities.

· Collaborated with different lenders to find best possible deal for homebuyers.

· Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

· Arranged for inspections and surveys of sold properties.

· Originated, reviewed, processed, closed, and administered customer loan proposals.

· Maintained strict confidentiality of bank records and client information.

· Submitted loan applications to underwriter for verification and recommendations.

· Assisted customers in understanding loan terms and conditions to make informed decisions.

· Collaborated with other departments to promptly process loan applications.

· Negotiated loan terms to provide favorable outcomes for both customers and lenders.

· Examined customer loan applications for loan approvals and denials.

· Developed strong relationships with customers through high levels of customer service.

· Advised clients on mortgage, education and personal loans.

· Evaluated loan requests and documents to verify accuracy and completeness.

· Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

· Processed loan applications and monitored progress from start to finish.

· Monitored pipelines to track and log status of loans.

· Proactively identified solutions for customers experiencing credit issues.

· Negotiated loan terms and conditions with customers to secure best deal.

· Assessed loan portfolios for compliance with underwriting policies.

· Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

· Analyzed potential risks and evaluated loan products to identify suitable options for customers.

· Compiled closing packages for drafting and presentation accuracy.

· Developed and maintained relationships with customers, lenders and other third parties.

· Researched and updated industry knowledge on changing legislation and regulations.

· Supervised loan personnel and motivated to maintain customer service and performance standards.

Salesman

Denim Joint
01.2023 - 12.2023

· Serves customers by helping them select products.

· Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

· Greets and receives customers in a welcoming manner.

· Responds to customers’ questions.

· Provides outstanding customer service.

· Documents sales by creating or updating customer profile records.

· Manages financial transactions.

· Assists with inventory, including receiving and stocking merchandise.

· Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Mortgage Loan Officer

New American Funding
01.2020 - 09.2022

· Originated, reviewed, processed, closed, and administered customer loan proposals.

· Maintained strict confidentiality of bank records and client information.

· Submitted loan applications to underwriter for verification and recommendations.

· Assisted customers in understanding loan terms and conditions to make informed decisions.

· Collaborated with other departments to promptly process loan applications.

· Negotiated loan terms to provide favorable outcomes for both customers and lenders.

· Examined customer loan applications for loan approvals and denials.

· Developed strong relationships with customers through high levels of customer service.

· Advised clients on mortgage, education and personal loans.

· Evaluated loan requests and documents to verify accuracy and completeness.

· Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

· Processed loan applications and monitored progress from start to finish.

· Monitored pipelines to track and log status of loans.

· Proactively identified solutions for customers experiencing credit issues.

· Negotiated loan terms and conditions with customers to secure best deal.

· Assessed loan portfolios for compliance with underwriting policies.

· Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

· Analyzed potential risks and evaluated loan products to identify suitable options for customers.

· Compiled closing packages for drafting and presentation accuracy.

· Developed and maintained relationships with customers, lenders and other third parties.

· Researched and updated industry knowledge on changing legislation and regulations.

· Supervised loan personnel and motivated to maintain customer service and performance standards.

Loan Officer

Loan Depot
05.2019 - 07.2019

· Originated, reviewed, processed, closed, and administered customer loan proposals.

· Maintained strict confidentiality of bank records and client information.

· Submitted loan applications to underwriter for verification and recommendations.

· Assisted customers in understanding loan terms and conditions to make informed decisions.

· Collaborated with other departments to promptly process loan applications.

· Negotiated loan terms to provide favorable outcomes for both customers and lenders.

· Examined customer loan applications for loan approvals and denials.

· Developed strong relationships with customers through high levels of customer service.

· Advised clients on mortgage, education and personal loans.

· Evaluated loan requests and documents to verify accuracy and completeness.

· Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

· Processed loan applications and monitored progress from start to finish.

· Monitored pipelines to track and log status of loans.

· Proactively identified solutions for customers experiencing credit issues.

· Negotiated loan terms and conditions with customers to secure best deal.

· Assessed loan portfolios for compliance with underwriting policies.

· Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

· Analyzed potential risks and evaluated loan products to identify suitable options for customers.

· Compiled closing packages for drafting and presentation accuracy.

· Developed and maintained relationships with customers, lenders and other third parties.

· Researched and updated industry knowledge on changing legislation and regulations.

· Supervised loan personnel and motivated to maintain customer service and performance standards.

Mortgage Loan Officer

Quicken Loans
07.2016 - 12.2018

· Originated, reviewed, processed, closed, and administered customer loan proposals.

· Maintained strict confidentiality of bank records and client information.

· Submitted loan applications to underwriter for verification and recommendations.

· Assisted customers in understanding loan terms and conditions to make informed decisions.

· Collaborated with other departments to promptly process loan applications.

· Negotiated loan terms to provide favorable outcomes for both customers and lenders.

· Examined customer loan applications for loan approvals and denials.

· Developed strong relationships with customers through high levels of customer service.

· Advised clients on mortgage, education and personal loans.

· Evaluated loan requests and documents to verify accuracy and completeness.

· Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

· Processed loan applications and monitored progress from start to finish.

· Monitored pipelines to track and log status of loans.

· Proactively identified solutions for customers experiencing credit issues.

· Negotiated loan terms and conditions with customers to secure best deal.

· Assessed loan portfolios for compliance with underwriting policies.

· Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

· Analyzed potential risks and evaluated loan products to identify suitable options for customers.

· Compiled closing packages for drafting and presentation accuracy.

· Developed and maintained relationships with customers, lenders and other third parties.

· Researched and updated industry knowledge on changing legislation and regulations.

· Supervised loan personnel and motivated to maintain customer service and performance standards.

Car Parts Salesman

AutoZone
05.2016 - 07.2016

· Stocked and managed stock of parts.

· Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.

· Assisted customers in finding appropriate parts promptly.

· Ordered parts from various distributors to fulfill demands.

· Researched vehicles and parts via physical catalogs and electronic means.

Restaurant/ Lounge Supervisor

SkyLounge
10.2015 - 05.2016

· Maximized team productivity by expertly delegating tasks to kitchen staff.

· Planned and executed promotions and special events in close collaboration with owners.

· Created new recipes, outlined steps, and training staff on correct preparation.

· Directed activities of team of skilled kitchen workers preparing and serving meals.

· Set and oversaw weekly and special event menu plans.

· Supervised food presentation and plating to enhance visual appeal.

· Trained new hires in food handling and safety protocols to boost knowledge and performance.

· Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

· Implements Sporting Events Night to increase customer attraction.

Restaurant Supervisor

Al-ajamirestaurant
09.2013 - 10.2015

· Boosted customer satisfaction and service delivery to strengthen customer loyalty.

· Identified and addressed customer complaints to promote satisfaction and loyalty.

· Maintained accurate records of sales, labor and other costs.

· Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.

· Hired, trained and mentored staff to meet and exceed high quality standards.

· Coordinated team members with focus on productivity, efficiency and enhancing customer experience.

· Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

· Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

· Supervised food presentation and plating to enhance visual appeal.

· Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

· Controlled food costs and managed inventory.

· Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

· Coordinated kitchen activities with front-of-house staff for seamless and service.

· Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

· Created new recipes, outlined steps, and training staff on correct preparation.

Salesman

Pointure
11.2010 - 07.2012

· Displayed and organized products in store to help customers locate products easily.

· Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.

· Used POS system to process sales, returns and exchanges.

· Operated cash register to complete cash, check and credit card transactions.

· Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.

· Selected, recommended and located merchandise based on customer needs and desires.

· Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

· Built customer loyalty and retention by delivering excellent shopping experiences.

· Engaged in friendly conversation with customer to better uncover individual needs.

· Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Associate of Applied Science - Business Management

American University For Science And Technology
Achrafieh, Lebanon
05.2013

High School Diploma -

Adventist Secondary School
Beirut, Lebanon
07.2010

Skills

  • Terms negotiation
  • Customer service-focused
  • Financial analysis aptitude
  • Practiced at FHA loan process
  • Mortgage lending
  • Team Player
  • Documentation Review
  • Banking
  • Bilingual in English, Arabic
  • Financial Counseling
  • Portfolio Management
  • Client Relations

Timeline

Mortgage/ Brokerage Loan Officer

Equity Express
01.2024 - 08.2024

Salesman

Denim Joint
01.2023 - 12.2023

Mortgage Loan Officer

New American Funding
01.2020 - 09.2022

Loan Officer

Loan Depot
05.2019 - 07.2019

Mortgage Loan Officer

Quicken Loans
07.2016 - 12.2018

Car Parts Salesman

AutoZone
05.2016 - 07.2016

Restaurant/ Lounge Supervisor

SkyLounge
10.2015 - 05.2016

Restaurant Supervisor

Al-ajamirestaurant
09.2013 - 10.2015

Salesman

Pointure
11.2010 - 07.2012

Associate of Applied Science - Business Management

American University For Science And Technology

High School Diploma -

Adventist Secondary School
Hassan El-Sayed