Hassan Elhajj
Dearborn,MI
Summary
A diligent, and detail-oriented person known for my dedication, creativeness, productivity, and leadership. I have 5 years of experience in operations management, and more than 12 years of experience in other fields most of which included customer service, sales, marketing, auditing, procurement, and logistics management.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Assistant Venue Manager
La Roma
Dearborn, Michigan
04.2023 - Current
- Supervised events from start to finish using effective crowd control methods.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Middle School Science Teacher
Austin I.S.D - Murchison Middle School
Austin, TX
10.2022 - 04.2023
- Establishing and enforcing rules of behavior for students in the classroom
- Preparing lessons, units and projects to complete learning objectives
- Establishing and communicating clear objectives for lessons, units and projects
- Adapting teaching methods and materials to meet the interests and learning styles of students
- Encouraging students to explore learning opportunities and career paths
- Creating, assigning and grading various assessments for students, including tests, quizzes, essays and projects
- Working with students one-on-one when they need extra help or attention
- Tracking and evaluating student academic progress
- Leading parent-teacher meetings
- Maintaining positive relationships with students, parents, coworkers and supervisors
- Creating a safe, respectful and inclusive classroom environment
- Communicating regularly with parents
- Helping students improve study methods and habits
- Administering tests to evaluate students’ progress
Shift Supervisor
CVS Health
Austin, TX
04.2022 - 09.2022
- Supervise the store’s crew through assigning, directing, and following up of all activities
- Effectively communicate information both to and from store management and crew
- Assist customers with their questions, problems, and complaints
- Promote CVS customer service culture
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Maintain customer/patient confidentiality
Operations Manager
OMET Petroleum company
Beirut
11.2015 - 12.2021
- Handling day-to-day operations
- Monitoring and evaluating retail and wholesale operations
- B2B sales (fuel exclusive-supply long term contracts)
- Recruiting and training sales staff and gas stations attendants
- Managing logistics (fuel trucks loading and unloading)
- Managing inventory (car oil, truck parts,...)
- Liaison with the fuel dispensers’ Chinese suppliers
- Managing and entering sales data on the company's accounting software
- Achieving: increased productivity by 13% in 3 years, decreased the trucks loading-processing- unloading time by 40%
- Decision support:
- Maintaining and developing short-term and long-term marketing plans and strategies
- Managing and developing new innovative advertising and promotion materials
- Working on innovative approaches to ensure business continuity
- Additional tasks include business IT support, lean management, procurement control and business development
Small Business Owner
Sector 13 Computer Solutions
Beirut
12.2011 - 09.2014
- Managing the center's workflow (sales, maintenance, support)
- Working on marketing and advertising new and existing products
- Meeting and communicating with Chinese suppliers and finding the best dealers and production sources
- Working on pricing, budgeting and promotion
- Recruiting, training & development of staff to facilitate the workflow
- Generating feasibility studies for new products and new projects
- Promoted business via social media to generate leads and maximize brand identity.
- Devised processes to boost long-term business success and increase profit levels.
Internal Auditor
Lebanese Swiss Bank - LB
Beirut
02.2010 - 12.2011
- Ensuring the bank's policies and procedures are applied and up to the standards
- Field inspection and fraud detection
- Audit system analysis and development
- IT auditing
- Incident reporting
- Marketing tasks:
- Working on designing brochures, billboards and magazine ads
- Working on advertisement clips and TV commercials
- Developed auditing program to address risks and evaluate regulatory requirements.
Public Relations Executive
OMET Petroleum company
Beirut
01.2008 - 01.2010
- Petroleum company - Lebanon Duties & Responsibilities:
- Meeting with customers and managing orders
- Handling day-to-day operations
- Tracking and reviewing customers' balances
Account Sales Executive
Interlink
Beirut, LB
01.2007 - 01.2008
Sales Executive
Diwan Al-Kitab Publisher
Beirut, LB
01.2006 - 01.2006
Cashier
BHV
Beirut, LB
01.2004 - 01.2005
Education
Masters degree - Strategic Marketing
University of Bradford
09.2014 - 09.2015
Bachelor degree - Management Information Systems
Lebanese International University
09.2008 - 09.2010
Bachelor degree - Computer Science
Lebanese American University
09.2002 - 09.2006
Baccalaureate - Life Science II
National Evangelical Institute For Boys And Girls
Sidon - Lebanon 09.2001 - 09.2002
Skills
Work flow planning
Management information systems
Business administration
Operations management
Staff Management
Strategic planning
Sales background
Logistics Management
Business Development
Customer relations specialist
Employee relations and conflict resolution
Data analysis
Performance Evaluations
Materials inspection
Quality Improvement
Coaching and mentoring
Timeline
Assistant Venue Manager
La Roma
04.2023 - Current
Middle School Science Teacher
Austin I.S.D - Murchison Middle School
10.2022 - 04.2023
Shift Supervisor
CVS Health
04.2022 - 09.2022
Operations Manager
OMET Petroleum company
11.2015 - 12.2021
Masters degree - Strategic Marketing
University of Bradford
09.2014 - 09.2015
Small Business Owner
Sector 13 Computer Solutions
12.2011 - 09.2014
Internal Auditor
Lebanese Swiss Bank - LB
02.2010 - 12.2011
Bachelor degree - Management Information Systems
Lebanese International University
09.2008 - 09.2010
Public Relations Executive
OMET Petroleum company
01.2008 - 01.2010
Account Sales Executive
Interlink
01.2007 - 01.2008
Sales Executive
Diwan Al-Kitab Publisher
01.2006 - 01.2006
Cashier
BHV
01.2004 - 01.2005
Bachelor degree - Computer Science
Lebanese American University
09.2002 - 09.2006
Baccalaureate - Life Science II
National Evangelical Institute For Boys And Girls
09.2001 - 09.2002