Overview
Work History
Education
Skills
Timeline
Generic

FATMA HASSAN

Alexandria,VA

Overview

6
6
years of professional experience

Work History

Insurance Verification Specialist

Virginia Hospital Center
Arlington, VA
04.2022 - Current
  • Registered and verified patient records before triage with most up-to-date information
  • Answered telephone calls to offer office information, answer questions, and schedule patient.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Posted payments to accounts and maintained records.
  • Generated reports to track insurance verifications and claim progress.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Managed high-volume insurance verifications within pressured timeframes for infusions.
  • Trained new staff on current, correct insurance verification procedures.
  • Achieved 30 insurance pre-authorizations a day to enable timely patient procedures.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Denials and Reto Authorizations Management

Patient Financial Associate

MedStar Georgetown University Hospital
Washington DC , Washington DC
12.2021 - 03.2022
  • Developed and maintained database of records to facilitate smooth transactions for financial processes.
  • Used IDX to code and categorize health information for analysis and insurance reimbursement purposes.
  • Retrieved medical data for physicians and patients.
  • Input data in MedConnect to create updated status reports for quick reference of project progress and deadlines.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Ambassador

Metropolitan Healthcare Services
VA, Washington DC
06.2021 - 12.2021
  • Gathered information, assessed accuracy and expected value and communicated efficiently with other Patients.
  • Greeted patients and visitors to create welcoming atmosphere.
  • Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
  • Greeted over 200 patients per day

Cafe Manager/Bookseller

Barnes & Noble
Alexandria, VA
03.2018 - 04.2021
  • Responded to emergencies with calm approach, including events occurring outside business hours.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
  • Handled business administration functions such as payroll, cash register counting and supply ordering.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Monitored over 15 employees' day-to-day activities and made plans to rectify issues resulting in more sales

Education

Associate of General Studies -

Northern Virginia Community College
Annandale, VA
05.2021

Skills

  • Strategic planning
  • Staff Management
  • Schedule optimization
  • Bilingual
  • Computer skills
  • Organization and Time management
  • Prior authorization processing
  • Insurance coverage verification

Timeline

Insurance Verification Specialist

Virginia Hospital Center
04.2022 - Current

Patient Financial Associate

MedStar Georgetown University Hospital
12.2021 - 03.2022

Ambassador

Metropolitan Healthcare Services
06.2021 - 12.2021

Cafe Manager/Bookseller

Barnes & Noble
03.2018 - 04.2021

Associate of General Studies -

Northern Virginia Community College

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FATMA HASSAN