Hassan Houtar

KEY ACCOUNTABILITIES:

• Support current and future business needs through development, engagement, motivation, and preservation of human capital - Create HCM budget
• Generate Manpower Cost Allocation
• Assess training needs to apply and monitor training programs - Create and implement Manpower Optimization Plan - Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization
• Developing and implementing HR strategies and initiatives aligned with overall business strategy
• Oversee and manage performance appraisal system that drives high performance
• Managing recruitment and selection process
• Develop HCM department's Process
• Maintain Hiring Plan
• Implement Risk Management Plans
• Generate Admins Affairs
• Bridging management and employee relations by addressing demands, grievances, or other issues
• Generate Managerial and Financial Reports
• Maintain pay plan and benefits program.
• Report to management and provide decision support through HR metrics
• Implement Onboarding Process
• Nurture a positive working environment
• Ensure legal compliance throughout human resource management.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

KEY ACCOUNTABILITIES:

• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers
• Draw overall or individualized training and development plan that addresses needs and expectations
• Deploy a wide variety of training methods
• Conduct effective induction and orientation sessions
• Monitor and evaluate training program's effectiveness, success and ROI periodically and report on them
• Manage training budget
• Provide opportunities for ongoing development
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends, developments, and best practices
• Assessed student needs to develop effective training plans

KEY ACCOUNTABILITIES:

• Develop, propose and maintain the policies and procedures for recruitment & selection
• Organize and manage recruitment processes and selection
• Identify vacancies and set priorities, the timing of recruitment, and job specifics with line management
• Ensure active search for suitable candidates by recruitment unit, using relevant new social media and networks and CV
• Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent
• Built talent pipelines of 100 applicants through the system to support efficient and effective hiring
• Created and drove talent acquisition and job placement strategies to attract diverse candidates
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Optimized sourcing networks and used proactive methods to direct source candidates
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies

KEY ACCOUNTABILITIES:

• Training, Quality and Certification, Training portfolio: Provide input to Sr. Manager T&O for decisions on the training portfolio
• Training standards and approaches: Develop general training standards and approaches
• Research and program improvement: Ensure gathering of up-to-date knowledge
• Training design & development: Manage and guide the design, development, and improvement of SP and LP training programs.
• Training delivery: Supervise instructors for delivery of SP training programs
• Training materials: Ensure the development of concepts and standards for the visual design and layout of all SP and LP training materials
• Instructor Relationship Management: Supervise selection and utilization of instructors both for short and long programs
• Training quality: Develop approach, process, and procedures for evaluation of the quality of training programs, training delivery, and instructors
• Certification: Ensure quality and integrity of certification function (internal/external)
• Handled over 13 daily clients, switched between classes flawlessly, and maintained a positive attitude

KEY ACCOUNTABILITIES:

• Provide to Sales and Marketing team with technical details and syllabus and program outlines as per clients needs
• Generate the proposed new programs requests so that resources are optimally utilized, and communication can take place in an efficient manner to ensure corporate objectives are met
• • Review and challenge R&D plans/requests to translate desired business benefits into clear and achievable production objectivea
• Contribute with effectiveness in the marketing & sales activities
• Develop production policies and procedures
• Ensure compliance with all relevant quality policies, procedures, and controls across production activities
• Manager Instructors Database
• Assessed manufacturing processes and recommended improvements to increase productivity
• Determined suitable crew requirements, scheduled employees, and worked with Human Resources to meet changing production schedules
• Sourced materials to keep up with production goals and meet customer demands
• Calculated finances and production costs while managing cash flow
• Implemented quality improvement changes to minimize product defect rates
• Completed and submitted monthly and yearly reports to support executive decision making
• Addressed personnel issues and scheduling conflicts promptly
• Standardized production procedures, job roles and quality assurance guidelines
• Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels
• Applied lean practices to balance workflow and eliminate unnecessary steps
• Resolved issues quickly to maintain productivity goals
• Managed continuous improvement initiatives to drive gains in quality, flow and output

KEY ACCOUNTABILITIES:

• Ensure all instructor's billings, services, and complaints are received and handled in a timely and professional manner
• Contribute to the development of strategies and plans
• Maintain healthy relationships with all instructors
• Achieve IRM objectives through leadership of the production department
• Ensure compliance with all relevant management procedures and controls across IRM
• Handled 100 calls per day to address customer inquiries and concerns
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Served customers and followed outlined steps of service

KEY ACCOUNTABILITIES:

• Visitors are attended to immediately and appropriately
• Phone inquiries were answered within 45 seconds of the first ring for (B2B & B2A)
• Respond to email inquiries as per agreed service level agreement.
• Complaints, comments, and feedback are dealt with under corporate policy and ITC Quality Standards
• Provide support/assistance to BUM on all aspects of Customer Service
• Maintenance of Customers' records in both electronic and hard copy as required
• Help account managers communicate with new customers and schedule appointments
• Demonstrated respect, friendliness, and willingness to help wherever needed
• Carried out day-day-day duties accurately and efficiently
• Received and processed stock into the inventory management system
• Managed on-site evaluations, internal audits, and customer surveys
• Resolved problems, improved operations, and provided exceptional service
• Supervised work of contracted employees to keep on task for timely completion
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Develope team communications and information for meetings

KEY ACCOUNTABILITIES:

• Search for new customers and projects
• Receive customer inquiries, complaints and deal with them
• Evaluate Projects and create quotations
• Check sites and send the order to Forman to check sites to create the required sketch
• Secure the required information of the project (Date- Mix -Design - Quantity) and send it to Dispatcher to arrange a work sheet
• Follow customers during pouring
• Collect money /checks from customers
• Generate customers statements
• Analyzed past sales data and team performance to develop realistic sales goals
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
• Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making
• Met with customers to discuss and ascertain needs, tailor solutions, and close deals
• Manager quoted prices, credit terms, and other bid specifications
• Met existing customers to review current services and expand sales opportunities
• Handled sales worth over $400.000 for the company, increasing revenue by 20%

KEY ACCOUNTABILITIES:

• Track software system
• Develop operation process
• Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues
• Maintained productive, efficient approach to all tasks
• Developed strong cooperative relationships with coworkers and managers
• Safely operated finishing tool to prepare products for inspections and packaging
• Operated production machinery safely to reduce workplace accidents