Hassan Khan

Motivated student pursuing Bachelors of science in Information Technology management and pursuing practical experience as Business Analyst Intern. Organized and hardworking with first-rate communication and time management abilities. Eager to apply skills and make positive real-world contributions to business success.

1. IT Service Management (ITSM) Improvement

• Achieved a 30% increase in service delivery efficiency through the implementation of ITSM best practices and process automation.
• Conducted extensive stakeholder interviews and process assessments to identify pain points and areas for improvement.

2. IT Governance and Portfolio Management

• Established a robust governance framework, enhancing project prioritization and resource allocation processes.
• Conducted regular portfolio reviews to ensure alignment with organizational objectives and maximize ROI.

3. Vendor Management and Software Selection

• Led cross-functional teams in the evaluation and selection of third-party vendors, resulting in annual cost savings of $500,000.
• Developed comprehensive RFPs and facilitated vendor evaluation workshops to assess solution fit.

4. Business Process Optimization

• Orchestrated business process analysis workshops, leading to a 25% reduction in process cycle time and improved operational efficiency.
• Collaborated with stakeholders to streamline workflows and implement process automation solutions.

• UNIX NETWORKS
• MICROSOFT NETWORKS-MCSA
• Technical Support Fundamentals | Google IT Support
• CISCO: INTRODUCTION TO CYCBERSECURITY