HASSAN ABUKOUSH
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
12
12
years of professional experience
Work History
AUTOMOTIVE FINANCE MANAGER
SAFFORD BROWN NISSAN STERLING
08.2023 - Current
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Fostered a positive work environment by promoting open communication and setting clear expectations for team performance, resulting in increased employee satisfaction and retention rates.
AUTOMOTIVE FINANCE MANAGER
Ourisman Kia Of Alexandria
07.2021 - 08.2023
- Created reports and documents as requested by the office manager
- Manager customer loan portfolios, ensuring timely payments and tracking loan performance
- Negotiated and managed contracts with vendors and suppliers, ensuring favorable terms and cost reductions
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Monitored pipelines to track and log status of loans
- Explained very technical financial information to applicants in easy to understand language
- Proactively identified solutions for customers experiencing credit issues
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Compiled closing packages for drafting and presentation accuracy
- Established plans and payoffs for customers' loans, prioritizing control of overall costs
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing
- Supervised loan personnel and motivated to maintain customer service and performance standards
AUTOMOTIVE FINANCE MANAGER
LANDMARK HONDA
06.2020 - 06.2021
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Monitored pipelines to track and log status of loans
- Explained very technical financial information to applicants in easy to understand language
- Proactively identified solutions for customers experiencing credit issues
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Compiled closing packages for drafting and presentation accuracy
- Established plans and payoffs for customers' loans, prioritizing control of overall costs
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing
- Supervised loan personnel and motivated to maintain customer service and performance standards
SALES REPRESENTATIVE
Lindsay Chrysler Dodge Jeep Ram
05.2018 - 05.2020
- Contacted new and existing customers to outline benefits of products
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Improved overall customer purchasing experiences to promote steady revenue
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Answered product questions with up-to-date knowledge of sales and promotions
- Demonstrated product features to align with customer needs
- Created and implemented store displays, promoting sales and growth
- Leveraged CRM system to manage sales activities and track sales performance
- Presented products and services to prospective and existing customers to meet client needs
- Adhered to company initiatives and achieved established goals
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Used CRM database to track referral and appointment data
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email
- Fostered relationships with customers to expand customer base and retain business
- Developed key customer relationships to increase sales
- Created successful strategies to develop and expand customer sales
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts
SALES REPRESENTATIVE
Passport Nissan of Alexandria
02.2017 - 04.2018
- Contacted new and existing customers to outline benefits of products
- Monitored customer order process and addressed customer issues
- Fostered relationships with customers to expand customer base and retain business
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Improved overall customer purchasing experiences to promote steady revenue
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Answered product questions with up-to-date knowledge of sales and promotions
- Demonstrated product features to align with customer needs
- Created and implemented store displays, promoting sales and growth
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results
- Presented products and services to prospective and existing customers to meet client needs
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Developed key customer relationships to increase sales
- Used CRM database to track referral and appointment data
- Created successful strategies to develop and expand customer sales
- Drove substantial sales through suggestive selling and by promoting add-on purchases
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email
- Continuously met sales goals via strategic prospecting
SALES REPRESENTATIVE
Sutherlin Nissan of Fort Myers
01.2014 - 01.2017
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results
- Presented products and services to prospective and existing customers to meet client needs
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Developed key customer relationships to increase sales
- Used CRM database to track referral and appointment data
- Created successful strategies to develop and expand customer sales
- Drove substantial sales through suggestive selling and by promoting add-on purchases
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email
- Continuously met sales goals via strategic prospecting
STORE MANAGER
U Pull & Save - Cash for Junk Cars
12.2012 - 12.2013
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
Education
Bachelor's - Computer Information Systems
Zarqa University
06.2018
Skills
- Self-motivation
- Leadership Skills
- Computer Skills
- Time Management
- Teamwork
- Fast Learner
- Effective Time Management
- Ability to Work Under Pressure
- Communication Skills
- Negotiation
- Customer Relationship Management
- Automotive Industry
- Customer Satisfaction
- Customer Service
- Closing (Sales)
- English and Arabic Speaker
Languages
English
Professional Working
Arabic
Full Professional
Timeline
AUTOMOTIVE FINANCE MANAGER
SAFFORD BROWN NISSAN STERLING
08.2023 - Current
AUTOMOTIVE FINANCE MANAGER
Ourisman Kia Of Alexandria
07.2021 - 08.2023
AUTOMOTIVE FINANCE MANAGER
LANDMARK HONDA
06.2020 - 06.2021
SALES REPRESENTATIVE
Lindsay Chrysler Dodge Jeep Ram
05.2018 - 05.2020
SALES REPRESENTATIVE
Passport Nissan of Alexandria
02.2017 - 04.2018
SALES REPRESENTATIVE
Sutherlin Nissan of Fort Myers
01.2014 - 01.2017
STORE MANAGER
U Pull & Save - Cash for Junk Cars
12.2012 - 12.2013
Bachelor's - Computer Information Systems
Zarqa University
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