Summary
Overview
Work History
Skills
Timeline
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Hassan Mansour

Detroit,MI

Summary

Detail-oriented mechanic with a proven track record of enhancing customer satisfaction at Magical Touch Oil Change through exceptional service and high-quality vehicle maintenance. Recognized for optimizing operational efficiency, leading to significant improvements in service quality and team collaboration. Core competencies include filter replacement, automotive oil servicing, and hazardous material disposal, with a strong commitment to safety compliance. Aiming to leverage expertise in delivering top-notch automotive care to meet diverse customer needs.

Overview

5
5
years of professional experience

Work History

Oil Change Technician

Magical Touch Oil Change
Allen Park, Michigan
08.2024 - Current
  • Provided estimates for labor costs associated with oil changes and other services.
  • Cleaned engine parts and applied anti-corrosion materials when necessary.
  • Inspected vehicle components such as brakes, tires, suspension systems, and steering mechanisms.
  • Repaired or replaced worn or broken parts such as hoses, belts, and spark plugs.
  • Confirmed customer satisfaction by providing a walk around inspection prior to releasing the vehicle.
  • Explained the services performed to customers and answered their questions regarding maintenance of their vehicles.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.

Towel Dry

Magical Touch
Detroit, Michigan
03.2024 - 08.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Driver

Uber
Detroit, Michigan
11.2022 - 02.2024
  • Followed company protocols regarding cancellations, refunds, and other requests from customers.
  • Greeted customers and provided them with information about the rideshare service.
  • Ensured customer safety by providing seat belts and adhering to traffic laws.
  • Displayed excellent time management skills by arriving at pickup locations early or on time.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.

Towel Dry

Magical Touch Car Wash
Detroit, Michigan
09.2019 - 11.2022
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Skills

  • Detailing Expertise
  • Mechanical assembly
  • Skilled in Clear Coat Application
  • Skilled in Color Harmony
  • Parts reassembling
  • Car sales
  • Supply sales
  • Effective Communication
  • Logical Reasoning Ability
  • Friendly, positive attitude
  • Strategic Decision-Making
  • Thorough Review Skills
  • Effective Issue Resolution

Timeline

Oil Change Technician

Magical Touch Oil Change
08.2024 - Current

Towel Dry

Magical Touch
03.2024 - 08.2024

Driver

Uber
11.2022 - 02.2024

Towel Dry

Magical Touch Car Wash
09.2019 - 11.2022

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Hassan Mansour