HASSAN RAZA
FRONT DESK AGENT
Parlin,NJ
Summary
I am a self-driven, adaptable, and hardworking individual with a proven track record in both customer service and sales. My international experience, dedication to personal and professional growth, and strong interpersonal skills make me an excellent candidate for roles in dynamic and diverse environments. I am confident that my proactive attitude, ability to learn quickly, and strong work ethic will make me a valuable asset to any organization I join.
Overview
7
7
years of professional experience
1
1
Certification
4
4
Languages
Work History
Front Desk Agent
Holiday Inn NEWARK AIRPORT BY IHG
01.2025 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Front Desk Agent
LaQuinta Inn & Suits
08.2024 - 12.2024
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Sales Assistant
Habib Bank Limited
09.2021 - 03.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Met and exceeded sales targets consistently, contributing to overall team success.
Customer Service Representative
Ufone Customer Service
11.2018 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
BBA - Marketing Management
NATIONAL UNIVERSITY OF MODERN LANGUAGES
ISLAMABAD 05.2001 -
Skills
Customer service
Front office support
Guest relations
Microsoft office
Registration processing
Credit and cash payments
Guest services
Hospitality services
Safety and security procedures
Team oversight
Foreign languages
Office management
Mail and packages
Certification
HOSPITALITY MANAGEMENT
Timeline
Front Desk Agent
Holiday Inn NEWARK AIRPORT BY IHG
01.2025 - Current
Front Desk Agent
LaQuinta Inn & Suits
08.2024 - 12.2024
Sales Assistant
Habib Bank Limited
09.2021 - 03.2023
Customer Service Representative
Ufone Customer Service
11.2018 - 08.2021
BBA - Marketing Management
NATIONAL UNIVERSITY OF MODERN LANGUAGES
05.2001 -
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