Hassan Shariff
Long Beach,CA
Summary
As a strategic IT Service Delivery and Relationship Management leader, I specialize in aligning enterprise infrastructure with core business objectives to drive digital transformation. Leveraging an MBA and an MIT Sloan Design Thinking credential, I champion cross-functional collaboration, stakeholder engagement, and process optimization across complex corporate logistics. I am an agile team player and human-centric leader with a proven track record of executing large-scale system deployments and empowering diverse teams to deliver scalable, high-impact business solutions.
Overview
21
21
years of professional experience
Work History
IT Service Delivery & Relationship Mgmt.
Toyota Motor North America, Inc
Irvine, CA
04.2020 - Current
- Facilitated IT service delivery as primary liaison between TMNA HQ, Lexus Western Area Office, and 66 dealerships, ensuring seamless operations across the Lexus automotive network.
- Drive alignment among internal and external stakeholders to ensure IT initiatives meet overarching corporate objectives.
- Direct the national strategic deployment of new software solutions to enhance enterprise capabilities.
- Lead SaaS platform development using agile methodologies, translating business requirements into scalable technical solutions for automotive operations.
- Manage and optimize comprehensive application portfolios to maximize operational efficiency.
- Utilized product sales and market research insights to shape long-term IT strategy and guide technology investments.
- Directed all internal technology solutions for the Toyota Portland Region Office, Parts Distribution Centers, and Toyota Port Logistical Services.
- Partnered with Toyota HQ to strategically deploy and manage hardware and software across all Field Offices.
- Managed IT budgeting and financial planning for internal projects throughout the Pacific Northwest region.
- Designed and implemented training programs for new software solutions, enhancing user adoption and proficiency.
Senior IT Field Analyst
Toyota Motor North America, Inc
Portland, OR
06.2015 - 04.2020
- Delivered Level 2 corporate IT support for healthcare operations, achieving 96% first-call resolution rate while managing procurement for medical technology systems.
- Collaborated with medical professionals to resolve system outages and ensure compliance with government regulations.
- Traveled to remote locations to plan and implement large-scale IT projects, enhancing operational capabilities.
- Troubleshot critical issues with CEO and CMO to identify and implement effective IT solutions.
Facility Technology Engineer Senior
Banner Health
Queen Creek, AZ
01.2009 - 10.2012
- Resolved end-user technology issues for medical personnel, enhancing operational efficiency.
- Troubleshot critical issues alongside the CEO and CMO to determine effective IT solutions.
- Coordinated ordering of parts and IT supplies for organizational projects, ensuring timely availability.
- Diagnosed and resolved Level Two hardware, software, and mainframe problems.
- Managed the ordering of parts and IT supplies for diverse organizational projects.
- Collaborated with CEO and CMO to troubleshoot critical IT issues, driving effective solutions.
Senior Lead Analyst Support Supervisor
Banner Health
Phoenix, AZ
01.2006 - 01.2009
- Executed IT infrastructure projects in remote locations, ensuring government compliance and operational readiness.
- Crisis Management: Collaborated with medical professionals to determine outage impacts and execute 24/7 on-call resolution strategies.
- Collaborated with medical professionals to assess outage impacts and implement 24/7 on-call resolution strategies.
Education
Master of Business Administration - Master of Business Specialization in Marketing
Grand Canyon University Colangelo College of Business
Phoenix04-2026
Bachelor of Science - Information Technology
University of Phoenix
Phoenix01-2007
Executive Training - Mastering Design Thinking
Massachusetts Institute of Technology Sloan School of Management
07-2022
Skills
- IT service management
- Project management
- Technical Platforms: Excel, Confluence, AWS, Jira, CRM Systems, ArchiMate, Microsoft Teams, Asana
- Stakeholder engagement
- Industry Experience: Automotive, Healthcare, Digital Transformation, Corporate IT
- Software deployment
- Problem resolution
- Customer support
- Organizational management
- Time management
- Team collaboration
Timeline
IT Service Delivery & Relationship Mgmt.
Toyota Motor North America, Inc
04.2020 - Current
Senior IT Field Analyst
Toyota Motor North America, Inc
06.2015 - 04.2020
Facility Technology Engineer Senior
Banner Health
01.2009 - 10.2012
Senior Lead Analyst Support Supervisor
Banner Health
01.2006 - 01.2009
Executive Training - Mastering Design Thinking
Massachusetts Institute of Technology Sloan School of Management
Bachelor of Science - Information Technology
University of Phoenix
Master of Business Administration - Master of Business Specialization in Marketing
Grand Canyon University Colangelo College of Business