Hassana Irizarry
Jacksonville,FL
Summary
Dynamic Operations and Healthcare Professional with a unique blend of clinical training and extensive experience in Florida staffing market operations. Proven track record in bridging the gap between field execution and office administration, including OSHA-compliant safety audits, workforce dispatch, and full-cycle billing. Recently completed CNA training (awaiting state exam) and currently BLS Certified (AHA). Expert at maintaining high safety standards while delivering compassionate, detail-oriented patient support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Florida Market Field Service Manager
Staff Zone
Jacksonville, FL
07.2025 - 02.2026
- Executed comprehensive site audits to uphold 100% compliance with OSHA and company safety standards.
- Coordinated with branch leadership while documenting and reporting incidents as primary first responder for on-site accidents.
- Facilitated communication between staff zone and site superintendents to ensure labor quality aligned with client expectations.
- Collaborated with sales team and branch manager to identify and capitalize on growth opportunities in Florida market.
- Managed field logistics and worker check-ins, ensuring personnel were properly equipped and briefed on site-specific requirements.
- Streamlined communication between the field and the office, providing administrative support to ensure seamless payroll and billing processes.
- Managed daily operations, ensuring optimal service delivery and customer satisfaction.
- Coordinated field service teams to enhance workflow efficiency and productivity.
Florida Market Assistant Branch Manager
Staff Zone
Jacksonville, FL
10.2024 - 07.2025
- Oversaw daily morning dispatch operations, effectively deploying a high-volume workforce to multiple job sites.
- Optimized driver schedules and delivery routes each morning to enhance fuel efficiency and guarantee timely arrival of workers at regional sites.
- Executed regular site visits to ensure optimal worker performance and sustain high service standards for key accounts.
- Coordinated with branch manager to optimize daily operations, including payroll processing, personnel management, and effective resolution of client service challenges.
- Led initial site visit (ISV) process to assess new job sites for safety compliance and labor requirements.
- Conducted market research to identify trends and customer preferences.
- Assisted in creating marketing materials and promotional campaigns.
Office Manager
Staff Zone
Jacksonville, FL
10.2022 - 10.2024
- Oversaw client communications by efficiently addressing high-volume email inquiries and ensuring prompt resolution of billing and service-related issues.
- Managed billing and invoicing processes to uphold precision and punctuality for diverse client portfolio.
- Directed credit and collections operations to maintain optimal cash flow while resolving payment discrepancies through effective negotiation.
- Managed daily processing of worker payouts and payroll distributions, ensuring precision in wage calculations and adherence to labor regulations.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and logistics for staff meetings, ensuring optimal resource allocation.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Online Campus08-2028
Associate of Science - Criminal Justice
University of Phoenix
Online Campus08-2022
High School Diploma -
Cruiser Academy
Columbus, OH06-2013
Skills
- Vital Signs Monitoring: Proficiency in measuring and recording Blood pressure, Pulse, Respiration, Temperature, and Oxygen saturation
- Activities of Daily Living (ADLs): Assisting patients with essential daily tasks such as Bathing, Grooming, Dressing, and Feeding
- Infection Control: Knowledge of Standard precautions, Hand hygiene, and proper use of Personal Protective Equipment (PPE)
- Mobility and Transfers: Safe use of equipment like Gait belts and Hoyer lifts to move patients from bed to wheelchairs or to help them walk
- Medical Documentation: Accurately recording patient health data and behavioral changes in Electronic Health Records (EHR)
- Attention to Detail: Noticing subtle changes in a patient's condition or behavior that could indicate a medical issue
Certification
- Basic Life Support (BLS) for Healthcare Providers | American Heart Association
Issued: March 6, 2026 • Expires: March 2028 - Certified Nursing Assistant (CNA) | [One Week CNA]
Status: Course Completed / Awaiting Florida State Exam - Certified Flagger Instructor | [FDOT CERTIFIED ]
Expertise in OSHA compliance and site safety audits
Timeline
Florida Market Field Service Manager
Staff Zone
07.2025 - 02.2026
Florida Market Assistant Branch Manager
Staff Zone
10.2024 - 07.2025
Office Manager
Staff Zone
10.2022 - 10.2024
Associate of Science - Criminal Justice
University of Phoenix
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Cruiser Academy