Hassan Abdallah Mashaka
Dar es Salaam,Ubungo
Summary
Proven leader in operations management, adept at driving operational excellence and fostering team leadership. At Halisi Fitness Limited, spearheaded initiatives that significantly reduced operational costs and enhanced inter-departmental collaboration. Expertise in business process reengineering and marketing, with a track record of implementing strategies that achieve tangible results and operational oversight. Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond. Energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building.
Overview
9
9
years of professional experience
Work History
Operations Executive
Halisi Fitness Limited
07.2023 - Current
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced operational costs through an identification of inefficiencies and implementation of cost-saving measures.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across organization.
- Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
ICT Officer
Jilinde Fitness And Sports Solution Co LTD
11.2018 - 06.2023
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Manage Social Network such as Instagram,Facebook and Twitter
- Improved system efficiency by implementing new software and hardware solutions.
- Assessed user needs and provided tailored training sessions for improved technological competency across departments.
- Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
ICT Technician
Millenium Community College
06.2016 - 10.2017
- Facilitated end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
- Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
- Improved network security by performing routine vulnerability assessments and implementing appropriate countermeasures.
- Increased user satisfaction with effective communication and prompt resolution of support tickets.
Intern ICT Officer
World Vision International
07.2015 - 12.2015
- Conducted thorough IT audits to identify areas for improvement and develop action plans accordingly.
- Coordinated with vendors during hardware/software procurement process ensuring compatibility and smooth integration into existing infrastructure.
- Identified opportunities for process improvements within the IT department, leading to more efficient workflows and better resource allocation.
- Participated in disaster recovery exercises helping establish robust plans and procedures minimizing potential downtime during unforeseen events.
- Supported remote employees by setting up secure VPN connections for their devices enabling them to access internal resources seamlessly.
- Streamlined IT support processes for quicker response times and increased user satisfaction.
- Collaborated with cross-functional teams to implement new systems and ensure seamless integration.
- Trained employees on new technologies and provided ongoing support as needed, increasing overall productivity levels within the company.
- Developed custom applications to address specific business needs, resulting in improved efficiency.
- Assisted in the development of IT policies and procedures, promoting best practices across the organization.
- Determined best methods for IT to support key business objectives.
- Aligned IT solutions and deliverables with company strategic vision.
- Implemented and maintained technology and software budget.
Education
Bachelor of Science - Faculty of Science And Technology
Mzumbe University
Morogoro,Tanzania12.2016
Certificate - Faculty of Science And Technology
Mzumbe University
Morogoro, Tanzania12.2013
RPL - Faculty of Science And Technology
Mzumbe University
Morogoro,Tanzania07.2013
Advance Certificate of Secondary Education - Science Education
Tambaza High School
Dar Es Salaam, Tanzania03.2011
Certificate of Secondary Education Examination - Science Education
Jitegemee (JKT) Secondary School
Dar Es Salaam, Tanzania11.2008
Skills
- Operations Management
- Operational Excellence
- Operations Oversight
- Team Leadership
- Marketing
- System Development
- Business process reengineering
- Performance Analysis
- Business planning software knowledge
Watching Soccer,Swimming
I am football fan(Simba SC fan),I go swimming
Languages
English
Professional Working
Swahili
Professional Working
Timeline
Operations Executive
Halisi Fitness Limited
07.2023 - Current
ICT Officer
Jilinde Fitness And Sports Solution Co LTD
11.2018 - 06.2023
ICT Technician
Millenium Community College
06.2016 - 10.2017
Intern ICT Officer
World Vision International
07.2015 - 12.2015
Bachelor of Science - Faculty of Science And Technology
Mzumbe University
Certificate - Faculty of Science And Technology
Mzumbe University
RPL - Faculty of Science And Technology
Mzumbe University
Advance Certificate of Secondary Education - Science Education
Tambaza High School
Certificate of Secondary Education Examination - Science Education
Jitegemee (JKT) Secondary School
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