Hassany Castro
Yuma,AZ
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in in-home settings providing guidance and encouragement to patients through physical and emotional support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Care Provider
Our Choice Human Services
Yuma, AZ
09.2020 - Current
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as walkers.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Administered medication
- Accompanied clients to medical appointments.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Documented vitals, behaviors and medications in client medical records.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Ran errands for patients, did shopping, and picked up other necessities.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to manager.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Remained alert to problems or health issues of clients and competently responded.
Retail Sales Associate
JCPenney
Yuma, AZ
06.2019 - 12.2020
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Coordinated with day management regarding on-going issues.
- Analyzed customer levels and planned resources according to needs.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Cleaned counter areas to meet safety and sanitation regulations.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Walked around facility frequently to check activities.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections and purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Supported efficient and timely replenishment of sales floor merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Folded and arranged merchandise in attractive displays to drive sales.
Education
Certificate - English-as-a-Second-Language Education
Arizona Western College
Yuma, AZ05.2023
Certificate - EMT
Arizona Western College
Yuma, AZ12.2022
Skills
- Incapacitation care
- Supportive Personality
- Time Management
- Physical Stamina
- Critical Thinking
- Problem Identification
- Attentive to People
- Decision Making
- Client Records Management
- Medication Administration
- Attention to Detail
- Detail-Oriented
Certification
CPR/First Aid
Article 9
Prevention and Support
DCW- Direct Care Worker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Direct Care Provider
Our Choice Human Services
09.2020 - Current
Retail Sales Associate
JCPenney
06.2019 - 12.2020
Certificate - English-as-a-Second-Language Education
Arizona Western College
Certificate - EMT
Arizona Western College
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