Hassel Bowers
Lakewood Ranch,FL
Summary
An energetic and determined individual with both a tremendous customer service background and strong retail presence. A consistent self-starter that constantly set goals for improvement both personally and professionally.
Overview
4
4
years of professional experience
Work History
Manager
Marshalls
12.2021 - Current
- Managerial duties include; creating and fostering an enjoyable and professional workplace with all associates, overseeing all merchandise in the backroom, ensuring it is processed and prepared for sales, creating tasks and plans for store associates, assigning duties, receiving and processing merchandise via trucks weekly, creating schedules, ensure a proper close nightly, preparing the cash deposit nightly, opening and closing the store, and ensuring daily tasks and long terms goals are being both met and surpassed on daily basis.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Coordinator/Key Carrier
Marshalls
01.2020 - 12.2021
- As a customer experience coordinator I was predominately tasked with creating the most enjoyable, prompt, and courteous checkout experience possible
- Worked daily with all the cashiers to push the store branded credit card, while also stepping in to assist and close the deal whenever a customer was on the fence and as needed, while also personally stepping in whenever the line became long or we were shorthanded to ensure the customers had a speedy check out at all times
- I completed tasks as needed preemptively and as requested by the managers on duty or the store manager, which included; hanging clothes, running racks, back room merchandising, ensuring clothes were properly tagged and hung up, and maintaining both a clean store and work station.
- Developed relationships with key customers, fostering loyalty and repeat business through personalized attention and support.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
Education
Some College (No Degree) - Agriculture & Animal Sciences
Universidad De Panamá
David, ChiriquiSkills
- Customer service
- Management
- Customer care
- Cash handling
- Staff Training and Development
- Decision-Making
- Staff Management
- Schedule oversight
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Marshalls
12.2021 - Current
Customer Service Coordinator/Key Carrier
Marshalls
01.2020 - 12.2021
Some College (No Degree) - Agriculture & Animal Sciences
Universidad De Panamá
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