Hassna Benyahya
Seattle,WA
Summary
Skilled Project Director adept at managing budgets, schedules and workflow. Organized and well-rounded professional with a confident, industrious and adaptable nature. Dedicated Volunteer Coordinator, proficient in managing volunteer operations for non profit organizations. Quality-driven professional highly effective at finding and training successful employees , and volunteers.
Multi-talented manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Compliance Manager
Low Income Housing Institute
05.2023 - 06.2024
- Manage compliance efforts, reporting and audits.
- Maintain effective working relationships with regulatory authorities.
- Prepare records and data for regular audits.
- Review documents, files, transcripts and other records to assess compliance and potential risk.
- Review and complete annual HUD rectifications.
- Provide staff training in regard to HUD, LIHTC, HOME, HTF, BOND and SOH regulations and guidelines as needed, for new and existing staff.
- Perform file audits and site visits as assigned and required to ensure compliance is always maintained within applicable laws and funder requirements.
- Ensure compliance with Fair Housing and Landlord Tenant Laws.
- Assist with preparing annual reports to regulatory agencies, local, state, and federal funders.
- Work with the Compliance Team in preparing for and responding to site visits by HUD, WSHFC, SOH, and other applicable monitoring agencies.
- Work with site staff to ensure all households are kept current on LIHTC, HUD, HTF, BOND, SOH and HOME eligibility and occupancy requirements including but not limited to inspections, move ins, move outs, transfers, annual re-certifications, and interim re-certifications.
- Enter data and maintain information and reports.
- Maintain EIV reports, weekly and monthly and resolve report discrepancies.
- Assist the Compliance Team in crafting and updating policies and procedures.
- Attend industry mandatory trainings as needed.
Compliance Director
Indigo Real Estate
06.2024 - Current
- Led compliance initiatives ensuring adherence to federal and state regulations across all operational units.
- Developed and implemented risk assessment frameworks to identify compliance vulnerabilities within the organization.
- Directed training programs for staff on compliance policies, enhancing overall knowledge and adherence rates.
- Collaborated with internal stakeholders to design effective compliance monitoring systems and reporting mechanisms.
- Evaluated existing compliance processes, identifying areas for improvement to streamline operations and reduce risks.
- Oversaw audits of company practices, providing actionable insights and recommendations for corrective actions.
- Established a culture of ethical behavior by promoting awareness of compliance standards throughout the organization.
- Coordinated communication between departments regarding regulatory updates, ensuring timely dissemination of critical information.
- Managed compliance efforts, reporting and audits.
- Prepared records and data for regular audits.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Managed company participation in food safety audits, and reviews by third parties, customers and regulatory agencies.
- Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
- Addressed compliance issues by developing and implementing corrective action plans.
- Developed compliance training initiatives and materials, educating staff on regulations.
Leasing Manager
Community Roots Housing
07.2022 - 05.2023
- Leading a team of 6 leasing agents
- Developing processes and procedures for the leasing team
- Collecting, completing and processing lease applications.
- Auditing rental applications, and made sure they are compliant with HUD And Tax Credit policies.
- Monitoring performance of individual leasing agents and coaching on successful strategies.
- Keeping records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Managing daily and weekly marketing and leasing plans.
- Establishing key relationships with potential leasers and renters.
- Creating and submitting daily reports on leasing activities.
- Audit the rental rates to sure that they are compliant with the funding layers and rent affordability percentages.
- Train leasing professionals on regulatory requirements, company policies and office procedures.
- Explain terms of the lease and amounts to be paid by tenants.
- Work with property managers to maintain market readiness and facilitate smooth transitions.
Property Management Specialist II
Bellwether Housing
12.2020 - 06.2022
- Conduct annual building audits, identify issues, provide recommendations on action items needed to get property operating to Bellwether standards, and manage action plan until goals are met.
- Provide Portfolio Manager coverage during planned times Of, referring personnel issues to Sr PM or DPM, as needed.
- Research Landlord Tenant Law issues, as requested by Portfolio Managers.
- Provide building coverage at buildings during staff turnover, ensuring a smooth on-boarding for new staff when hired.
- Participate as needed in Site Staff interview panels as requested by hiring managers.
- Assist in training and on-boarding of site staff. Prepare site offices for new staff and conduct property orientations. Provide follow-up training of individual site staff as requested by Portfolio Managers.
- Provide guidance on annual and ongoing archiving of files and file destruction and other special projects such as key box audits, parking audits, etc.
- Take a leadership role in Property Management Training Conferences (PMTCs) and other ongoing training sessions for PM staff by helping plan sessions and presenting trainings when personal expertise is applicable.
- Help with Yardi trainings, coordinating and facilitating training sessions to site staff and providing additional support by troubleshooting and resolving software issues as needed.
- Partner with Training Marketing Specialist to develop and coordinate annual training plan for PM staff
- Contribute and participate as a team member of the Senior Portfolio Manager’s team and Property Management department to troubleshoot problems as they arise and suggest/initiate procedural changes as needed.
- Utilize critical thinking skills to identify and analyze struggling properties and collaborate with Portfolio Managers to develop problem solving strategies to implement to get the property operating to Bellwether Standards.
- Champion and cultivate inclusive work environment.
- Maintain confidentiality of applicant and resident information.
Site Manger III
Bellwether Housing
11.2020 - 12.2021
- Monitored timely receipt and reconciliation of rent collections in accordance with Bellwether policies, and followed up on delinquent tenants.
- Handled tenant complaints promptly and appropriately, calling in support services as needed.
- Solicited bids for building services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with janitorial and maintenance staff on maintenance and upkeep.
- Completed annual certifications and move in paperwork.
- Trained and motivated the Arbora Court team.
- Boosted occupancy by leveraging market knowledge and successful promotional strategies.
- Completed final move-out walk-throughs to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Communicate with individuals of all ethnic and cultural backgrounds on a daily basis.
Senior Site Manager
Community Roots Housing
10.2018 - 11.2020
- Explain rental and housing regulations to clients and help them discover their best options for housing
- Answer client questions about lease and rental agreements and advocate on behalf of client needs.
- Assist applicants in filling out housing applications and verifying assets
- Refer families to shelters, legal resources and educational programs
- Communicate with individuals of all ethnic and cultural backgrounds on a daily basis.
- Schedule vendor and service companies for various types of operations
- Attend multiple on-site meetings with subcontractors and clients per month.
- Attend weekly meetings with portfolio manager to discuss safety procedures, compliance issues and facility maintenance.
- Communicate daily with vendors to keep project fully operational
- Provide general office administration, including correspondence, filing and spreadsheet development.
- Maintain records and logs of work performed and materials and equipment used.
- Build and maintain vendor relationships, serving as main liaison for gaining building access.
- Oversee employee attendance record, handle payroll and order new materials for sites.
- Resolve issues between employees and customers using company policies.
- Build and maintain vendor relationships, serving as main liaison for gaining building access.
- Track and report on vacancies, rent collection, certifications, resident feedback, and work orders to the Portfolio Manager, in collaboration with Site Managers
- Develop work plans or strategies to turn units, meet compliance requirements, address resident feedback, and complete maintenance in a timely manner and under tight budgets.
- Develop training plans for all staff in collaboration with Human Resources
- Perform other management related duties as assigned
Education
High School Diploma -
Yassmine high school
Taza, Morocco1996
Bachelor of Arts - law
Fes University
Fes, Morocco2000
Skills
- HUD Certified Occupancy Specialist COS (NCHM)
- Tax Credit Training Certificate(WSHFC)
- Bond training (WSHFC)
- Tax Credit Specialist (NCHM)
- C3P Spectrum
- Skilled at Creating new procedures to better productivity
- Computer skills (Word ,Excel, Power Point, Quickbooks, Website Design)
- Team building and conflict resolution
- Self-motivated
- Project management
References
- References available upon request.
Languages
- Fluent in Arabic (read, write, and speak)
- Fluent in French (read, write, and speak)
Accomplishments
- Served as the chair for the Washington American Moroccan Association. (WAMA) from 2010 to 2013.
- Created dynamic marketing content for the organization’s website and social media accounts and heavily promoted it, drawing in New members and donations.
- Addressed and resolved members inquiries each week, consistently meeting or surpassing all performance benchmarks.
- Planned and organized cultural events to introduce the Moroccan culture to the greater Seattle area residents.
- Implemented cultural programs to benefit the community. and the members.
- A founding member of Africatown, I helped develop cultural and educational programs for the community.
Certification
-HUD Certified Occupancy Specialist COS
-Certified tax credit specialist TCS
-Tax Credit Fundamentals Certificate
-Tax Credit Advanced Training Certificate
-State certified interpreter in medical Arabic and French
-Course in Marketing and Advertising
-Course in leadership and staff coaching
-Multiple customer service trainings
Timeline
Compliance Director
Indigo Real Estate
06.2024 - Current
Compliance Manager
Low Income Housing Institute
05.2023 - 06.2024
Leasing Manager
Community Roots Housing
07.2022 - 05.2023
Property Management Specialist II
Bellwether Housing
12.2020 - 06.2022
Site Manger III
Bellwether Housing
11.2020 - 12.2021
Senior Site Manager
Community Roots Housing
10.2018 - 11.2020
High School Diploma -
Yassmine high school
Bachelor of Arts - law
Fes University