HASTINGS ANZEZE
Ludlow,MA
Summary
Dynamic Store Manager at Barisons Inc. with a proven track record in enhancing customer satisfaction and streamlining store operations. Skilled in problem-solving and training staff, I successfully improved service quality and maintained a welcoming environment, ensuring efficient inventory management and positive customer relations.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, staff training, and excellent problem-solving and communication skills. Enthusiastic about creating a positive shopping experience and optimizing store performance.
Overview
16
16
years of professional experience
Work History
Store Manager
Barison Inc
11.2011 - 01.2025
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customers by locating items, processing payments, and carrying out heavy purchases.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Pharmaceutical Technologists
Mwaki Pharmaceuticals
01.2009 - 08.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Education
Associate of Science - Nursing
Berkshire Community College
Berkshire , MA12-2026
Associate of Science - National Diploma In Pharmacy
Tracom College
Nakuru , Kenya 11-2008
Skills
- Problem-solving
- Store operations
- Customer relations
- Multitasking and organization
- Training and mentoring
- Customer service management
- First Aid & CPR
Timeline
Store Manager
Barison Inc
11.2011 - 01.2025
Pharmaceutical Technologists
Mwaki Pharmaceuticals
01.2009 - 08.2011
Associate of Science - Nursing
Berkshire Community College
Associate of Science - National Diploma In Pharmacy
Tracom College
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