Overview
Work History
Timeline
Generic

Haston Cole

3516 Tangle Terrace,TX

Overview

21
21
years of professional experience

Work History

Barber

Self Employed
05.2014 - Current
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
  • Styled hair according to customer preferences.
  • Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
  • Consistently received positive performance reviews from guests.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
  • Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
  • Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
  • Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
  • Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.

Data Entry Specialist

Lash Group
01.2010 - 05.2013
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
  • Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
  • Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
  • Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Enhanced data accuracy by meticulously inputting and validating information from various sources.
  • Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
  • Corrected data entry errors to prevent duplication or data degradation.

Customer Service Representative

ACS Xerox
07.2007 - 09.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Benefits Specialist

Windsor Health Care and Rehabilitation
11.2008 - 08.2009
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
  • Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
  • Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
  • Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
  • Enhanced understanding of benefit offerings with effective communication materials and presentations.
  • Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
  • Streamlined benefits administration processes for improved efficiency and reduced errors.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Collaborated with HR to develop and maintain up-to-date benefits manual.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Software.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.

Courier Contractor

DHL Express
05.2005 - 07.2007
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
  • Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
  • Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments.
  • Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
  • Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
  • Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.

Dockworker

DHL
03.2004 - 05.2005
  • Improved warehouse efficiency by organizing and maintaining a clean dock area.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Collaborated with team members to complete tasks efficiently, improving overall productivity.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Ensured accurate order fulfillment by verifying contents against packing slips before shipment dispatching.

Timeline

Barber

Self Employed
05.2014 - Current

Data Entry Specialist

Lash Group
01.2010 - 05.2013

Benefits Specialist

Windsor Health Care and Rehabilitation
11.2008 - 08.2009

Customer Service Representative

ACS Xerox
07.2007 - 09.2010

Courier Contractor

DHL Express
05.2005 - 07.2007

Dockworker

DHL
03.2004 - 05.2005

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Haston Cole