Hasupha Bryant
Tyler,TX
Summary
Customer service oriented professional with strong understanding of the importance of accurate claims processing. Maintains attention to detail needed to review and correct errors and retain high levels of accuracy. Follows policies, guidelines, and procedures to assure consistent quality. Willing to learn new skills and take on new challenges. Fosters effective communication to support company vision and mission. Type 60 WPM. 5 years' experience with Microsoft Excel Dean's List Awarded First and Second Quarter. Certificate of Completion for ICD-10-CM Training. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking and knowledgeable [Job Title] well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Remote/Customer Service Agent
Squeaky Clean Services and Movers Co.
Port Jefferson Station, NY
08.2023 - Current
- Customer Service: Providing excellent customer service by assisting clients with inquiries, scheduling moves, and addressing concerns or complaints.
- Sales and Marketing: Generating leads, converting leads into customers, and promoting the company's services through various marketing channels such as online advertising, networking, and community outreach.
- Estimation and Quoting: Visiting clients' homes or businesses to assess the scope of the move, providing accurate estimates, and negotiating pricing and terms.
- Logistics Coordination: Planning and coordinating the logistics of each move, including scheduling trucks and crews, arranging for packing materials, and ensuring that all necessary equipment and supplies are available.
- Documentation and Administration: Handling paperwork related to each move, including contracts, invoices, and insurance documentation, and ensuring that all documentation is accurate and up-to-date.
- Team Management: Supervising moving crews, assigning tasks, and ensuring that all team members adhere to company policies and safety regulations.
- Problem Solving: Resolving any issues or challenges that arise during the moving process, such as logistical problems, scheduling conflicts, or customer concerns.
- Quality Assurance: Ensuring that each move meets the company's quality standards and that customers are satisfied with the service provided.
- Maintaining Relationships: Building and maintaining positive relationships with clients, suppliers, and other stakeholders to promote repeat business and referrals.
- Compliance: Ensuring compliance with relevant laws, regulations, and industry standards, including those related to transportation, safety, and environmental protection.
Walmart spark Driver
Walmart Inc.
Bentonville, United States
01.2020 - 01.2024
- Make delivers to and from
- Shop and deliver
- Make return.
K & K SYSTEMS
Hauppauge
08.2017 - 08.2019
- Called on authorizations, claims
- Submitted and resubmitted bills to insurance companies
- Billed out bills to insurance companies
- Answered and received calls
- Read patients charts and determined their medical history, including diagnoses and treatments given
- Knowledge of the CPT and ICD codes given to patients.
Stonybrook Hospital Medical Billing and Coding
Stonybrook, New York
02.2014 - 08.2016
- Post medical insurance billings
- Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts
- Transcribe medical reports
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer
- Identify, compile, abstract, and code patient data, using standard classification systems
- Protect the security of medical records to ensure that confidentiality is maintained
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software
- Process patient admission or discharge documents.
Listing Pro Realty/ Port Jefferson St
NY
01.2015 - 01.2016
- Realtor Assistant Hybrid
- Answered incoming phone calls, as well as making phone calls
- Researched listing for clients
- Inform and enlighten customers about new or upcoming promotions
- Strong Customer Service Communication Skills
- Enter customer orders into a computer system
- One year of call center, other direct telephone contact or in-person customer contact experience
- Handle secure information with discretion
- Computer literacy/proficiency in a Windows Operation System
- Promoted company and built company to gain larger revenue
- Collected client's information, as well as call backs
- Self-Starter with the ability to handle customer contacts in a pleasant and courteous manner.
Vocal Instructor
NY Tristate
10.2002 - 01.2014
- Correct singing technique including breath control
- Provide song interpretation and presentation skills
- Coach individual students in breath control
- Provide advice on vocal technique, anatomy, direction, and placement
- Coach on pitch and harmony
- Select appropriate music according to student capability.
Professional Singer
NY Tristate, Atlanta, Cincinnati, New Jersey
10.2001 - 01.2014
- Studied and memorized music for performances
- Group Leader for a number of people
- Write, Produced and recorded music
- Placed together choreography
- Performed live shows
- Perform rehearsal exercises to develop voice and skills
- Opened up for Famous artist.
Black Spectrum Theater
Queens, NY
08.2012 - 09.2012
- Music Teacher
- Implemented lesson plans and organized students for effective instruction
- Maintained a clean, orderly classroom
- Ensured adequate supervision to assure health, welfare, and safety of students.
Professional Singer
NY Tristate, Atlanta, Cincinnati, New Jersey
- Perform for live audiences and recordings
- Research locations for performances and concerts
- Complete marketing functions to increase business
- Coached/Vocal lessons
- Opened up for Major artist.
Education
Medical Billing and Coding Associate of Science Degree -
Grand Canyon University
01.2017
Undergraduate -
Ultimate Medical Academy
2021-2023 -
Grand Canyon University
Skills
- Medical Billing
- Medical Coding
- ICD-9-CM
- ICD-10-CM
- HCPCS
- CPT
- Medical Terminology
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway
- Managed Care (HMO, PPO, and POS)
- Government Payers
- Third Party Payers
- Worker's Compensation
- Centers for Medicare and Medicaid
- CMS 1500
- CMS 1450 (UB-04)
- Tricare
- EOBs
- Payment Posting
- Revenue Cycle Management
- Scheduling
- Meaningful Use
- Insurance Verification
- Insurance Billing Procedures
- Insurance Claim Processing
- Practice Management
- Medical Office Procedures
- Anatomy & Physiology
- HIPAA Compliance
- Co-Payments
- Deductibles
- Co-Insurance
- Superbills
- Communication Skills: The ability to convey information clearly and effectively, both verbally and in writing, is essential in almost every field
- Critical Thinking: Being able to analyze information, evaluate arguments, and solve problems logically is highly valuable in decision-making and problem-solving
- Adaptability: In today's rapidly changing world, the ability to adapt to new situations, technologies, and environments is crucial for success
- Creativity: Thinking outside the box and generating innovative ideas can set you apart in any profession
- Leadership: Whether you're managing a team or leading by example, strong leadership skills, including the ability to motivate and inspire others, are invaluable
- Collaboration: Working well with others, being a team player, and being able to compromise and find common ground are essential in most workplaces
- Time Management: Effectively managing your time and prioritizing tasks can greatly increase productivity and reduce stress
- Technical Skills: Depending on your field, proficiency in specific technical skills such as coding, data analysis, or graphic design can be highly beneficial
- Emotional Intelligence: Understanding and managing your own emotions, as well as empathizing with others, is crucial for building strong relationships and navigating social situations
- Resilience: The ability to bounce back from setbacks, learn from failures, and persevere in the face of challenges is essential for long-term success and well-being
Certification
- Working towards National CPC-A Certification
- Working Towards my Master Degree in Psychology
- Deans List 1st and 2nd semester
- Performance Awards
Key Qualifications
- Medical Billing
- Medical Coding
- ICD-9-CM
- ICD-10-CM
- HCPCS
- CPT
- Medical Terminology
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway
- Managed Care (HMO, PPO, and POS)
- Government Payers
- Third Party Payers
- Worker's Compensation
- Centers for Medicare and Medicaid
- CMS 1500
- CMS 1450 (UB-04)
- Tricare
- EOBs
- Payment Posting
- Revenue Cycle Management
- Scheduling
- Meaningful Use
- Insurance Verification
- Insurance Billing Procedures
- Insurance Claim Processing
- Practice Management
- Medical Office Procedures
- Anatomy & Physiology
- HIPAA Compliance
- Co-Payments
- Deductibles
- Co-Insurance
- Superbills
Timeline
Remote/Customer Service Agent
Squeaky Clean Services and Movers Co.
08.2023 - Current
Walmart spark Driver
Walmart Inc.
01.2020 - 01.2024
K & K SYSTEMS
08.2017 - 08.2019
Listing Pro Realty/ Port Jefferson St
01.2015 - 01.2016
Stonybrook Hospital Medical Billing and Coding
02.2014 - 08.2016
Black Spectrum Theater
08.2012 - 09.2012
Vocal Instructor
10.2002 - 01.2014
Professional Singer
10.2001 - 01.2014
Professional Singer
Medical Billing and Coding Associate of Science Degree -
Grand Canyon University
Undergraduate -
Ultimate Medical Academy
2021-2023 -
Grand Canyon University
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