Hatem Allam
Katy,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Household Manager/Personal Assistant
FRANK AND MARY
Lake Wales, FL
06.2015 - 12.2020
- Traveled with the family from Florida to North Carolina and Texas
- Managed the households making sure repairs are done in a timely manner, managed vendors and contractors.
- Took responsibility for inventories and ordered supplies for my department, and was effective in streamlining the ordering process for maximum efficiency at the lowest cost
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Scheduled appointments for medical, dental and self-care needs.
- Coordinated holiday parties, cocktail parties and small gatherings for household.
- Performed cleaning and organization duties.
- Managed financial operations for household of 2 members.
- Communicated with delegating nurse to coordinate and complete medical services.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Managed day-to-day operation of home to comply with regulations and medical standards.
- Assisted residents with daily hygiene and living tasks.
- Assisted with light housekeeping duties as well as running errands.
- Regularly traveled with family to help with vacation activities and nursing staff.
- Managed multiple calendars, schedules, and set up travel and transportation.
- Managed all office/household technology including computers, printers, and smart devices
- I designed, fabricated, and or repaired assistive devices and household appliances.
Restaurant Server
MOUNTAIN LAKES COUNTRY CLUB
Lake Wales, FL
11.2008 - 06.2015
- Seasonal restaurant work, The club only opens from November to the end of April.
- During the Off-season, I was chosen to be one of the few to work as a full-time employee and I did building and outdoor maintenance work including painting, plant care, and cleanup
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
Associate of Science - Computer Networking And Telecommunications
Lone Star College System
Cypress, TX05.2023
High School Diploma -
Cardinal Hayes High School
The Bronx, NYSkills
- Computer repair
- Windows
- Microsoft Office
- Microsoft Outlook
- Customer service
- Activities scheduling
- Facility inspections
- Event oversight
- Quality service
- Pet care and maintenance
- Health and wellness experience
- Expense coordination
- Activity Planning
- Nutrition management
- Dietary restriction expertise
- Appointment Scheduling
- Housekeeping
- Schedule creation and maintenance
- Meal planning and preparation
Timeline
Household Manager/Personal Assistant
FRANK AND MARY
06.2015 - 12.2020
Restaurant Server
MOUNTAIN LAKES COUNTRY CLUB
11.2008 - 06.2015
Associate of Science - Computer Networking And Telecommunications
Lone Star College System
High School Diploma -
Cardinal Hayes High School
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